Guest Relations Associate

UPSTREET aims to change the way people perceive traditional accommodation. Skillfully designed apartments, in neighborhoods thoughtfully selected ready to move in. Whether a stay is for a day, two months or a year, every UPSTREET apartment is carefully selected and prepared to provide a seamless living experience to every guest.

We are looking for a Guest Relations Associate to join our operations team. UPSTREET operations is a logistics challenge, involving properties across the city, teams, and a continuously changing environment of a promising startup.

As a Guest Relations Associate you will:

• Be responsible for flawlessly manage bookings, guests communication, and build a relationship with our guests
• Coordinate crews to carry out maintenance, repairs, cleanings and preparing of homes between guests arrivals and
• Solving real-time guest issues, handling concerns efficiently to maintain a high level of customer satisfaction
• Respond to day-to-day guest requests and coordinate day-to-day hospitality tasks
• Troubleshoot minor maintenance and technology issues (e.g. wifi connectivity or manage contractor appointments)
• Publish new listings online and manage online content on external and internal websites

As an Guest Relations Associate, you will be always ready to jump into action when needed. In this respect, we are looking for fast-thinking, problem-solving communicators to excel our guest experience.

Essentials are:

• Strong organization & multitasking in a fast-paced environment
• Sharp attention to detail for seamless guest experiences
• Ability to problem-solve under pressure with a proactive mindset
• Excellent communication & coordination skills

Requirements

• Recently graduated from university
• 2+ years experience on Travel customer service
• Awesome communication skills, both written and verbal
• Willingness to get things done and help the team when needed
• Technology savvy
• Fluent written and spoken English, the knowledge of more languages will be an advantage

Applicants must be flexible with working hours. We’re a 365 – 24/7 business, so you’ll need to work some weekends and bank holidays.

You will be based at our offices in either Chalandri or the Athens city center.

Benefits

• A competitive compensation package based on experience
• Phone & Mobile Plan
• Macbook
• Extra Sick – Vacation Leave
• Performance Bonus
• An excellent opportunity to develop your career with a vibrant, talented team of professionals and an exciting growing business