Operator, Surveillance – Limassol

REQ12815 Operator, Surveillance – Limassol (Open)

POSITION SUMMARY:

The Operator, Surveillance provides monitoring, analysis and protection of all revenue generating activity within the boundaries of company. Ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Supervisor, Surveillance in a timely manner.

PRIMARY RESPONSIBILITIES:

1. Maintains Effective Relationship with Internal Customers

Maintains a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc

Meets the customers’ requirements and expectations through the prompt and accurate relaying of information

Builds credibility with customers through professional behaviour

Uses discretion in handling difficult situations with the assistance of superiors

Contributes to the effectiveness of the Surveillance team, by promoting a professional image and handling all situations with the required confidentially

2. Works as part of a Team

Builds credibility with other team members

Contributes to team effectiveness by keeping informed and shares knowledge and technical skills

Maintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times

Provides back up support to all team members, to ensure that the professional image and integrity of the Surveillance department is maintained

3. Analyses information from information technology systems

Evaluates and analyses information from multiple sources

Responds to situations identified through surveillance and computer analysis systems

Maintains control and confidentiality of Surveillance and computer systems

4. Operates Central Monitoring /Communication Console

Observes and analyses gaming and cash handling areas, using advanced IT systems in accordance with the standard operating procedures (SOPs)

Labels, files, documents and stores recording mediums.

Reviews gaming and cash handling activities, to ensure procedures have been complied with and integrity maintained

Ensures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning

Operates advanced IT systems and communication equipment in accordance with operating requirements

5. Surveys Staff/ Customers Activity from the Monitor Room

Monitors staff and customers, in accordance with the “Code of Ethics, Conduct and Professional Behaviours” Policy

Monitors illegal/suspicious activity of staff and customers, within gaming and cash handling area, ensuring detected activities are reported to the appropriate personnel

Monitors, analyses and reviews gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc

Monitors the integrity of gaming and cash handling functions, through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc

6. Report on illegal activities

Monitors, detects and reports on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed

Documents all illegal activities using recording mediums and the appropriate electronic reporting system

7. Confidentiality & Policy

Safeguards all confidential information, whilst exercising due care to prevent its improper disclosure or use

Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times

8. Adheres to all company policies and procedures

9. Reports accidents, injuries and unsafe work conditions to superiors and relevant departments

10. Performs other reasonable job duties, as assigned by superiors from time to time

QUALIFICATIONS:

Technical / Qualifications and Experience

High School Graduate

Basic Mathematics

Computer literate

Previous Shift work experience is an advantage

Greek and English language – both written and spoken

No experience required as training will be provided.

Knowledge of Microsoft Office

Skills/Competencies

High level of integrity

Good organisational skills

Observant

Attention to detail

PERSONAL COMPETENCIES:

Displays a high commitment to delivering results

Leads others to achieve business objectives

Communicates effectively

Achieves agreed objectives and accepts accountability for results

Displays the highest level of integrity

Ability to maintain discretion

Self-motivated

Approachable

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