customer service trainer – athens

Do you consider yourself as a rockstar Customer Service Trainer fluent in English? Do you possess a lot of training hours within a call center environment? Do you feel comfortable creating diverse, catchy & to-the-point content, putting it into a well-guided material & delivering it to the call center?

As a member of the customer service training team, your role will be to support customer service agents in their professional upskilling & reskilling development.

benefits

Our client offers for this Customer Service Trainer role:

• A competitive benefits package including a base salary, tickets, medical insurance & bonus
• Opportunities for professional development locally & moreover internationally 
• A fast-paced, diverse & multicultural working environment

responsibilities

What will be the daily routine of the Customer Service Trainer we are looking for:

• Develop professional skills of employees via designing, implementing, & delivering customer service training programs
• Plan & coordinate customer service training sessions according to operations demands & needs
• Prepare supporting material as well as the documents/equipment necessary for the customer service training sessions
• Identify training needs & suggest actions accordingly
• Ensure training follow-up, working closely with the team leader or the project manager, by identifying the areas that needs to focus.
• Maintain & track pre/post-training reporting while measuring the effectiveness of the trainings
• Adhere to company’s Protocols, Training Processes & policies
• Propose customer service training process amendments to optimize and ensure smooth implementation

requirements

What is required for this Customer Service Trainer role:

• 2+ years of working experience as a trainer, preferably in contact center or customer service environment
• Bachelor’s degree in business administration or a related field
• Extremely fluent in English 
• Communication skills, including super presentation skills 
• Ability to perform in a fast-paced and deadline-driven environment
• Understanding and knowledge of global training standard, processes and  tools
• Training or Coaching certification will be considered a plus
• High level knowledge of Windows/MS Office
• Ability to work autonomously/independently

information

Have some questions first? Reach out to me  Maria Stavraki.  for more! #clientservicesgr

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.