At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, Customer Relationship Coordinator – Warwick, RI
Job Summary:
This role is the Customer Relationship Coordinator for the Greek and Emblematic and is pivotal to supporting our Sales Partners for the Greek, medals, and emblematic jewelry. This role is supporting the Greek and Emblematic Supervisor and customer service team to maintain the sales entry process in a timely manner.
Specific Responsibilities:
Sort and validate orders received through multiple channels such as online and through order forms with accuracy
Communicate order details to team members with shupping and delivery
Maintain professional communication and working relationship with customers, includes being responsive and providing a quick turnaround on questions or concerns
A positive attitude with a focus on learning how products are made, and orders processed to (schools and administrators) and sales representatives to improve customer service
Provide a support role to finance for invoice credits and invoice rebills
Engage professionally in phone and email communications in a timely and knowledgeable manner
Maintain physical files for entered orders and shipping records including filing
Assist the Greek, Emblematic, and Scholastic Supervisor as needed with tasks and projects as assigned
Minimum Qualifications:
Must have at least one-year experience in an office environment
Previous customer service or customer-facing role is a plus
Must be able to handle multiple tasks and work in a fast paced, team environment
Must possess strong attention to detail and time management skills
Demonstrate strong organization and detail skill
Must speak and read English
Must possess above average written communication skills
Must be able to perform basic mathematical functions
Must be proficient in Excel and Word
Must bring a positive attitude and focus to each task
Physical Demands:
Must be able to enter orders electronically while taking information over the telephone, online or from paper order forms
Must be able to spend long periods of time working at a computer
Must be able to easily move to and from various departments within the building
Must be able to bend to access filing cabinets
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant’s résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
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