Cashier, Cage – Paphos

REQ5313 Cashier, Cage – Paphos (Open)

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Papos, Larnaca and Limassol.

POSITION SUMMARY:

A Cage Cashier provides professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage.

PRIMARY RESPONSIBILITIES:

• Ensures the provision of professional and timely service to customers
• Maintains sound knowledge of the City of Dreams Mediterranean and C2 Casinos Standard Operating Procedures and services
• Consistently seeks to develop a trusting relationship and working rapport with team members
• Ensures a positive approach to work, whilst assisting with the training of new and existing staff
• Performs all transactions related to cash or gaming chips in an accurate and timely manner, including communicating “shift hand-over” issues
• Ensures the accuracy of all transactions on the allocated shift and takes ownership of the assigned inventory of cash, chips and/or cash equivalents including verification of the inventory at the end of the shift
• Operates the company software according to the procedures of the Department to perform various transactions and services to C2 Customers
• Replenishes assigned inventory as determined by business demands, ensuring minimal disruption to customer service
• Maintains accurate records off all transactions on shift
• Prepares daily reports as required for financial reporting purposes
• Ensures all paperwork is presented and organized in an auditable manner

QUALIFICATIONS:

Education & Experience

Minimum 1 year of previous customer service and cash handling experience

(Preferably from within the Gaming, Retail or Hospitality industries)

Skills / Competencies

• Ability to communicate in English; Greek language knowledge is an advantage
• Attention to details and ability to work under pressure
• Mathematical abilities

PERSONAL COMPETENCIES:

• Is trustworthy, well presented, outgoing and highly motivated
• Achieves agreed objectives and accepts accountability for results
• Has proven customer orientation
• Able to work shifts in a 24/7 operation and stand for long periods of time
• Occasional travel to different properties where additional staff is needed may be required
• Motivated to adapt to a dynamic, fast paced but closed environment
• Displays the highest level of integrity