Support Specialist, Hotel Systems

REQ12685 Support Specialist, Hotel Systems (Open)

POSITION SUMMARY:

The Support Specialist, Hotel Systems works as a part of the IT operations team to perform the project implementation and daily operations support of the Hotel and Non-Gaming Systems. This position will perform general system configuration, L2 Support, optimization of all Non-Gaming Systems and troubleshooting of the day to day operations. The candidate is expected to demonstrate technical lead, adaptability, and leadership.

PRIMARY RESPONSIBILITIES:

• Provides 24×7 L2 IT Support to all Non-Gaming Systems for all Cyprus properties
• Performs daily monitoring, analysis, and administration of the Non-Gaming Systems
• Administers and provides support to all Non-Gaming Systems including but not limited to: POS, PMS, CMS, CRM
• Follows and maintains standards and practices on documentation and operation
• Performs hands-on trouble shooting, setup and configuration of Non-Gaming Systems
• Regularly provides system status reports
• Creates Manuals and SOPS
• Trains and educates L1 Technicians
• Perform system administration and maintenance

QUALIFICATIONS:

Experience

• 2+ years of experience in Gaming/Hospitality environment with 2 years of system administration 
• Hospitality industry exposure is an advantage

Education:

• Bachelor’s Degree or equivalent relevant qualifications

Skills / Competencies

• Good interpersonal skills
• Outstanding ability to interact and communicate with all levels of end users
• Outstanding ability to organize and prioritize technical services requests
• Outstanding ability to diagnose technical problems and quickly find solutions with very little direction
• Outstanding ability to quickly learn new technologies.
• Experience with ServiceNow module suite and reporting capabilities
• Excellent technical, analytical, problem resolution, interpersonal and communication skills
• Excellent ability to work as a part of a team
• Self-motivated and able to work under pressure
• Good problem solving skills to identify and resolve priority issues
• Able to communicate with all level of users

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