Account Cloud Engineer (Presales)

Do you enjoy working with people and creating unique experiences?

We believe the ability to engage with people, communicate an idea and convince stakeholders is key to success. Together with colleagues from all around the world you will help us connect the biggest enterprises of today with the tools to compete in the digital world of tomorrow.

Oracle is at the forefront of the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. If you’re an excellent communicator with a passion for empowering business innovation, this is your opportunity to stand out! We offer a unique focus on Oracle-based application and technology initiatives by combining leading expertise, broad coverage, global scale, and flexible delivery

What you will do:

As an Account Cloud Engineer (ACE) you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This is a presales role, and the success is measured by the customer cloud adoption. This role will work with the sales team and our enterprise customers in the region.

You will bring your own value and sometimes lead different teams, to support our customers in their transformation journey to Oracle cloud by creating a unique experience and supporting your customer’s success.

Customer aligned, the ACE role is responsible for customer lifecycle from project concept to usage and expansion of Oracle Cloud infrastructure (OCI) within the customer. The ACE collaborates closely with the Cloud Sales Rep, working as a team to define/drive sales strategy, identify and win new customers, and new cloud workloads.

The ACE maintains an awareness of the customer’s infrastructure and is highly technically competent, acting as an advisor and influencer to customer technical teams and decision makers

ACEs orchestrate the technical resources and teams required to ensure our technology is driving customer business outcome and sustainable usage/growth. This role collaborates closely with Cloud Adoption Managers, to assure successful cloud adoption & positive customer experience

The ACE will orchestrate all technical account management activity in the account and is always in the leading position for presales activities. This means being actively involved in the Oracle account team to define account strategy, then execute and drive growth for our Cloud business. ACEs are accountable for the successful experience of customer(s) in their territory and are a Trusted Technical Advisor to customers.

This means that an ACE:

Understands customers overall IT portfolio, their IT and business priorities and establishes a solution that addresses customer needs.

Ensures that customers/prospects are informed and educated on Oracle emerging technologies and how they create value and competitive differentiation

Presents Oracle’s technology demonstrating deep familiarity with infrastructure, security and integration capabilities.

In order to achieve all this, the ACE acts as customer single technical point of contact for cloud engineering resources, leading activities and teams where they are required to help position the value of OCI and continually meet and exceed customer expectations.

The ACE assembles and leads these virtual teams of Technical Specialists to support in creating solutions, designing architectures, delivering POCs and tailored technical workshops during sales cycles. The ACE then engages the Cloud Adoption team for delivery management and ongoing customer retention activities.

What you’ll bring:

A broad technical experience of Cloud Infrastructure and Platform solutions along with a strong understanding of cloud architecture. A knowledge of Oracle platform services and cloud infrastructure would be a strong advantage but not essential.

• Demonstrate leadership capabilities including the ability to delegate activities to specialist roles and teams.
• Strong experience on Oracle Databases including Autonomous, MySQL Heatwave, Analytics & Big Data, as well as Multicloud knowledge is essential.
• Clearly able to articulate the Cloud offerings in the market and with the ability to discuss architectures.
• Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives).
• Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions.
• Familiar with Oracle or 3rd party Architecture frameworks (eg. TOGAF)
• A high level of commercial business understanding and curiosity
• Intelligence to identify key trends and insights and leverage them in driving decision making and execution within customer.
• Experience in engaging and influencing stakeholders at all level in a customer
• Ability to build relationships to grow business and act as a partner to customers, not only a vendor
• Language Proficiency: Fluency in English with Greek/Cyprian as either the native language or extremely fluent.

Career Level – IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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