Customer Support & Back Office Agent

Do you thrive on providing outstanding customer service?

Do you combine strong communication, organization, and multitasking skills with a desire to grow in a dynamic company specializing in HVAC solutions?

If your answer is yes, waste no time and seize the opportunity to apply for the position of the Customer Support & Back Office Agent.

As a Customer Support & Back Office Agent your main responsibilities are:

• Manage and monitor customer orders, ensuring adherence to company pricing and commercial policies
• Provide prompt and professional support to customers via phone and email
• Collaborate with internal departments such as Sales, Logistics, Production and Technical Support to ensure efficient workflow
• Assist in the preparation and follow-up of commercial offers and quotations
• Handle documentation related to shipments, invoicing, and returns in line with company procedures
• Offer general administrative and secretarial support, maintaining accurate records and databases
• Support the scheduling and coordination of service teams and field technicians

The ideal candidate for the position of Customer Support & Back Office Agent will be expected to possess the following:

• Bachelor Degree
• At least 2+ years of experience in customer service or administrative position
• Good command of the English language (spoken and written)
• Proficient in Microsoft Office tools (Excel, Word, Outlook)
• Strong communication skills, politeness, and a customer-centric attitude
• Ability to work effectively within a team environment
• Organizational skills, flexibility, and problem-solving mindset
• High attention to detail and ability to manage multiple tasks under deadlines

The company offers for the position of Customer Support & Back Office Agent:

• Competitive remuneration package
• Dynamic working environment focused on the company’s values

If you believe your profile could be a good match for the Customer Support & Back Office Agent role, apply now!

For more information on the Customer Support & Back Office Agent role, you can contact Vasiliki Chatzitheochari Monday to Friday at +30 6946333279 from 09:00 a.m. – 16:00 p.m.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.