Assistant Housekeeper – Athenaeum InterContinental Athens

Donkey Hotels & Resorts

Assistant Housekeeper – Athenaeum InterContinental Athens

Job Overview

Must oversee the day-to-day
operations of the Housekeeping Department, with a primary focus on guest rooms.
This role supports the daily operation of the department and acts as the Deputy
in the absence of the Executive Housekeeper. The successful candidate will
report directly to the Executive Housekeeper, always ensuring smooth
departmental operations.

The ideal candidate will:

• Ensure consistently high standards of
  cleanliness and guest service
• Maximize guest satisfaction by
  addressing all housekeeping-related needs
• Conduct regular inspections to ensure
  cleanliness and maintenance compliance
• Implement IHG brand and departmental
  standards
• Handle and resolve guest complaints
  related to housekeeping services
• Ensure timely and professional handling
  of guest requests
• Perform frequent room inspections to
  ensure standards apply
• Perform any task/project as assigned by
  the Ex-Housekeeper or Director of Rooms
• Ensure compliance with Health &
  Safety regulations
• Conduct staff performance evaluations
  and provide constructive feedback
• Monitor departmental costs and implement
  cost-control measures
• Create staff schedules based on hotel operations
  and departmental requirements
• Provide ongoing mentoring, training, and
  support to the housekeeping team
• Lead, motivate, and manage the
  housekeeping team to achieve departmental goals
• Assist in carrying out the Linen
  inventories

• Degree in Hotel Management, Hospitality,
  or Tourism
• Fluency in English and Greek (spoken and
  written)
• Previous experience in a similar
  position within a hotel environment
• Excellent organizational skills and
  attention to detail
• Team player with the ability to work
  under pressure
• Flexibility to work in shifts, including
  weekends and holidays
• Proficiency in computer systems and
  hotel management software