Media Operations Technician

Job ID: 200921

Required Travel :Minimal

Location: [[reqLocation]]

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Your main responsibility is to manage and coordinate the processing of film, TV and music video assets through the digital workflow from scheduling to platform/multi-platform delivery.

What will your job look like?

• Prepare content, metadata, image and related asset files, and complete final publish via Vubiquity’s CMS, in line with deadlines and SLAs laid down by customer platforms.
• Monitor content processing through Vubiquity’s workflow tools, and update work orders in a timely manner.
• Register, check and upload promos, images and metadata in publishing CMS for all titles and update as needed.
• Liaise with internal Programming, Traffic, Media Operations and Editorial teams on scheduling, trafficking and processing of media and metadata files.
• Monitor asset progress through various stages, ensuring all stages are completed on time.
• Carry out QA checks on the affiliate’s platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders.
• Remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution.
• Communicate with affiliate’s operations department on delivery queries in a professional manner.
• Carry out ad hoc tasks when requested by the Client Services Team Lead or Client Services Manager.

All you need is…

• Bachelor’s degree or equivalent work experience.
• 1-2-years of related experience in Client Relationship Management/Customer Support.
• Strong problem-solving and interpersonal skills to effectively work and communicate with internal teams and external customers.
• Excellent written/verbal communication skills in English, both internally and externally with customers.
• Proficient with Microsoft Office applications, particularly Excel.
• Quick learner and meticulous attention to detail; critical thinking, analytical and problem-solving skills.
• The ability to react quickly and constructively, to troubleshoot problems.
• Effective time management and multi-tasking skills; Experience of working to deadlines, often with a tight turnaround period.
• Ability to work independently and as part of the team.

Nice to have:

• Some understanding of digital media technologies (preferably VOD).
• Experience related to Digital Media Servicing a plus.
• Cable Labs and Direct-To-Consumer and/or OTT VOD knowledge is a plus.
• Knowledge of Atlassian Confluence, JIRA or other ticketing system a plus.

Why you will love this job:

• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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