Senior IT Support Engineer

ICAP Outsourcing Solutions, one of Greece’s leading B2B
service providers with more than 55 years of market presence, is seeking a Senior IT Support Engineer to join its IT Helpdesk team.

You will report to the IT Operations Director and support
users across all business units, providing 1st and 2nd level IT support while
ensuring system reliability and security. This role offers the opportunity to
work in one of the most dynamic companies in the sector, promoting
collaboration, stability, and work–life balance.

Key Responsibilities

• Provide
  day-to-day end-user IT support (remote & on-site)
• Manage
  and maintain PCs, laptops, and endpoints
• Diagnose
  and resolve hardware, software, and network issues
• Log,
  track, and resolve support tickets within agreed SLAs
• Administer
  Active Directory (onboarding/offboarding, security groups)
• Manage
  cloud-based platforms (RMM, Microsoft 365)
• Ensure
  compliance with operational and security procedures
• Prepare
  basic reporting and ensure endpoint health

• Degree in Computer Science, IT, or related field
  (or equivalent experience)
• Minimum
  5 years’ experience in IT Support / Helpdesk / Desktop Support roles
• Hands-on
  experience with Windows 11 and Active Directory
• Good
  understanding of networking fundamentals and mobile devices
• Strong
  problem-solving, communication, and organizational skills
• Team-oriented
  mindset with a proactive attitude
• Good
  command of English

• Salary
  aligned with experience and seniority
• Hybrid
  working model
• Private
  medical insurance
• Career
  development opportunities within a fast-growing organization
• A supportive environment that values balance and long-term collaboration

All applications will be treated with strict confidentiality.