Customer Success Manager

Required Travel :Minimal

Managerial – Yes

Location: :Cyprus- Limassol (Amdocs Site)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to ‘Live Amazing, Do Amazing’ every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

You will be responsible for leading the successful implementation of customer‑facing initiatives, ensuring delivery in line with customer agreements, business goals, and quality standards.

What will your job look like?

Delivery & Commitment Management (Scope, Budget, Timeline, Quality)

• Lead program and requirements management, release planning, and post‑production support, including OGS (Tier 1/2), infrastructure, operations support, training, deployment, testing, and UAT (scope may vary by project and may not apply to all engagements).
• Champion quality assurance initiatives and foster strong collaboration across internal teams.
• Partner with stakeholders on customization request (CR) estimates, supporting continuous improvement, operational efficiency, and EBIT goals.
• Own the resolution of critical production issues, including those impacting operations or customer experience, with end‑to‑end accountability for the delivered solution as defined by contract.

Customer Engagement Management

• Establish clear communication and governance frameworks with customers to proactively manage risks, opportunities, and expectations.
• Co‑create shared success plans aligned to customer outcomes and business objectives.
• Deliver a consistent, high‑quality implementation experience that builds trust and long‑term partnerships.
• Act as a trusted advisor by understanding the customer’s technical environment and business context, aligning these needs with Amdocs solutions, and representing the customer perspective within internal feedback loops for continuous improvement.

Business Plan Management

• Develop and maintain delivery estimates and resource plans for on‑site and customer‑side project activities.
• Lead business planning to ensure financial performance, budget adherence, and margin control.
• Contribute to EBIT improvement through efficiency initiatives aligned with agreed improvement plans.

Growth Enablement

• Identify customer challenges and translate them into scalable business opportunities.
• Represent customer needs during solution design, collaborating with internal teams and supporting customer engagements and site visits.
• Contribute to growth objectives by identifying expansion opportunities aligned with customer business engagement (CBE) and success plans (SP).
• Provide structured input into future product enhancements in collaboration with Product Management.

On‑Site Team & Stakeholder Management

• Build and maintain strong relationships with customer and internal stakeholders.
• Develop a deep understanding of customer business objectives, IT landscape, and operational challenges.
• Clearly articulate the value proposition, solution roadmap, and service offerings.
• Provide technical guidance, coordinate delivery of services and resources, monitor customer satisfaction and performance, and identify opportunities for account growth.

All you need is…

• 8–10+ years of experience in large-scale project and program implementation within the telecom, technology, or related industry.
• Proven experience delivering complex, enterprise‑scale programs for a mix of Tier‑1 customers and small‑to‑medium businesses.
• Strong background in end‑to‑end delivery, implementation governance, and customer‑facing engagement.
• Demonstrated ability to manage scope, budget, timelines, and quality across multiple stakeholders and delivery teams.
• Broad business and technical understanding, with the ability to translate customer needs into effective delivery and solution outcomes.
• Proven capability to build trusted relationships with customers and internal partners across functions and geographies.
• Bachelor’s degree in a relevant professional field or equivalent practical experience.
• Project or program management certification (e.g., PMP) and operational delivery experience are considered an advantage.

Why you will love this job:

• Make a meaningful impact by shaping large‑scale customer implementations and business outcomes.
• Be part of a global, collaborative team with strong opportunities for learning and career development.
• Work in a multicultural environment supporting customers worldwide.
• Join an organization that values innovation, collaboration, and employee growth.
• Benefit from a comprehensive benefits package, including health, dental, vision, life insurance, paid time off, sick leave, and parental leave.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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