Operations & Driver Support Coordinator

An exciting opportunity has arisen for an organized and detail-oriented professional to step into the role of Operations & Driver Support Coordinator. In this position, you will act as a vital link between drivers, repair workshops, and administrative processes, ensuring that all client requests are handled seamlessly.

As an Operations & Driver Support Coordinator, you will focus on coordinating workflows, monitoring partner agreements, and delivering exceptional customer care.

The role of Operations & Driver Support Coordinator offers a structured and stable environment ideal for individuals looking to grow their careers within operations and customer support.

The Operations & Driver Support Coordinator will have the following responsibilities:

• Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience.
• Strategically minimize the time and cost required for the repair of damages.
• Ensure the creation of qualitative claim files to streamline the claims handling process.
• Provide timely support and relevant information to drivers involved in accidents.
• Monitor partner actions in accordance with their Service Level Agreements (SLAs).
• Channel damage assessments towards the preferred suppliers network.
• Conclude theft and total loss cases within the agreed timeframe.
• Conduct close monitoring of insurance claims to minimize outstanding claims.
• Handle and resolve driver complaints efficiently.
• Collaborate with all departments to ensure efficient handling of client requests.

In order to meet the requirements for the position of Operations & Driver Support Coordinator, you should possess the following qualifications:

• A university degree in a relevant field.
• Proficiency in MS Office suite.
• At least 4-5 years of experience in automotive markets.
• Excellent command of the English language, both verbal and written.
• Knowledge of the insurance/automotive market is advantageous.
• Strong organizational skills with meticulous attention to detail.
• Customer-oriented mindset, dedicated to enhancing customer satisfaction.

• Results-oriented approach to achieve set objectives.
• Exceptional interpersonal and negotiation skills.
• Ability to work effectively in a collaborative team environment.
• 1-2 years of experience in a similar back-office, administrative, or customer support role.

The company offers for the Operations & Driver Support Coordinator position: 

• Competitive salary package
• Group Life & Health Insurance Plan
• Ticket Restaurant
• Public Transportation Card
• Professional growth and career development

For more information regarding the Operations & Driver Support Coordinator position, please contact Thania Kamzola at +30 6955499071.