Technical Manager & Head of Service (Premium Home Appliances)

ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.

ICAP Executive Search, on behalf of our client, a dynamic trading company specializing in high-end household electrical products and interior kitchen design, is seeking to recruit an experienced professional for the position of Technical Manager & Head of Service (Premium Home Appliances) for its high-end / luxury home appliances company, specializing in premium refrigeration and cooking appliances.

Technical Manager & Head of Service (Premium Home Appliances) (6102/TM&HS/ESS/GR)

This role is responsible for the overall technical and service operation, ensuring exceptional after-sales experience aligned with a premium brand positioning. This role is based in Athens.

Key Responsibilities

• Full ownership of the service department (technical support, after-sales service, warranty handling).
• Management and coordination of a small team of internal technicians.
• Technical expertise on refrigeration and cooking appliances (installation, diagnostics, repairs) and troubleshooting if required.
• Development and implementation of service procedures, KPIs, and quality standards.
• Direct collaboration with sales, operations, and suppliers/manufacturers.
• Handling of high-profile clients and demanding projects, ensuring top-level service delivery.
• Training and technical support of service teams and partners.

Requirements

• Proven experience at least 5 years in technical/service within premium or complex technical products (ideally home appliances, HVAC, white goods, or similar).
• Strong technical background in installation and repair of home appliances.
• Ability to demonstrate a managerial mindset.
• High level of professionalism, reliability, and accountability.
• Customer-centric approach suitable for luxury / premium clientele.
• Ability to operate independently and take full ownership of the function.
• Excellent communication skills (Greek & English).
• Availability to travel across Greece when necessary

Benefits

• Key managerial role in a premium, growing company.
• Competitive compensation package and bonus scheme based on service performance
• Company car, mobile, laptop
• Continious training and development
• High level of autonomy and direct impact on brand reputation and customer experience and loyalty.