The Customer Order Fulfillment position manages the connection between brand execution and inventory planning, requirements planning, production planning, forecast accuracy, and material planning with the goal of improving customer service while lowering Chobani costs. This role will focus on customer service, identifying and mitigating risk to projects, and finished goods inventory management. This position determines which SKUs are at risk of fulfilment and coordinates with Sales & Operations Planning, Customer Service, Customer Solutions, and Production to execute adjustments that will proactively optimize the fulfilment of customer orders.
Responsibilities
Execute the supply planning process including inventory, requirements, production, and material planning and coordinate between S&OP, customer business teams, operations, and logistics
Prepare capacity constrained supply plan using SAP and other software
Manage and coordinate the fulfillment strategy for our Limited Batch, Seasonal Transition Items, New Items, and Off-Cycle SKU launches and resets
Focus on cost control through error minimization, project coordination, and inventory planning
Understand and articulate product inventory strategies and the impact of forecast to actual orders with customer service, demand planning, and production planning while proactively calling out risks to SKUs resulting in misalignment
Perform analytical reviews to drive optimized models for continuous improvement throughout fulfilment planning & execution
Forecasting – juggle current inventory needs, immediate customer demands, and probable future sales to maintain balance between fulfillment and replenishment needs
Logistics –manages overhead influences that could potentially increase costs
Inventory management – show proficiency with inventory management software and company assets to promote a healthy supply chain with a steady flow of goods and materials
Requirements
Bachelor’s degree in supply chain, logistics or engineering field preferred
3 + years supply chain, logistics, planning/manufacturing, or operations experience in a CPG environment.
Strong communication skills: ability to influence individuals toward goal achievement using negotiation, teamwork, and collaboration.
Self-motivated and proactive; ability to working independently
Adaptable and continuous improvement mindset
Strong data analysis and data interpretation skills
Forecasting or manufacturing systems experience preferred including SAP and Tableau
Proficient with Microsoft Office tools.
About Us
Since our founding over 10 years ago, we’ve always been a different kind of company. After moving to New York from his native Turkey, our CEO Hamdi Ulukaya found that in America, yogurt just wasn’t as delicious or widely available as it was back home. He thought everyone deserved better options, so he set about making delicious, nutritious, natural, and accessible Greek Yogurt right here in the U.S.
Our mission since day one has been to provide better food to more people. And now as the No. 1-selling Greek Yogurt brand in America that is expanding beyond yogurt, we believe every food maker has a responsibility to provide people with better options, which is why we’re so proud of the way our food is made.
Our food philosophy of crafting quality products with simple ingredients is what sets Chobani apart. Our belief that business done right has the ability to change lives and strengthen communities is what sets our company apart. From the way we source our ingredients to how we treat our employees, Chobani strives to make universal wellness happen sooner with everything we do. Certified as a Great Place to Work®, our culture is built on shared passion, dedication, and a commitment to doing what is right. Together, the Chobani family has created something unlike what any company has done before. The possibilities are endless.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.
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