At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands, we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, Quality Lead – Arcola, IL
Your Opportunity:
The Herff Jones Operations team is looking for a Quality Lead to join our team in Arcola, IL
Here’s How You’ll Make an Impact:
The Quality Lead is responsible to work with production and support staff on resolving quality issues. A strong focus on positive suggestions to improve quality in the production operations year after year and a balance of priorities will be key to operating successfully in the role.
What We Want You to Accomplish:
First 30 Days:
Understand and be able to complete all the Quality Inspection and Customer Service QA process steps.
Understand and be able to create daily and weekly metrics reports.
Understand remake process and be able to review, inspect and assign remakes.
First 90 days:
Conduct Quality training for onboarding of new hires.
Identify areas for opportunity for improvement utilizing data from remakes and FPY.
Understand and be able to create CARs and distribute to the correct production team. Provide all corresponding data to the team.
First 120 Days:
Conduct CAR review meetings and follow up on CARs to ensure closure and validate effectiveness of CA/PA.
Assist in recommendations on performance evaluations, job candidates and personnel issues.
What You’ll Be Doing on A Daily Basis:
Compile daily quality metrics and present at GEMBA boards.
Review data on metrics boards and work with Data Analyst to ensure correct.
Work with department supervisors and plant leaders to ensure that we have key team members placed in the correct inspection gates to maximize job completions.
Inspect and signoff on remakes, as needed.
Process remake requests (perform thorough investigation to root cause/area responsible) and assign to CS QA Team.
Performs other duties as assigned.
What You’ll Bring to the Table:
High School or GED; Associates Degree a plus
Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization resulting in strong attention to detail and organizational skills
Previous success in a fast-paced warehouse or manufacturing role working to resolve quality.
Intermediate skills with Microsoft Office and learning new systems/technology with understanding some work is processed manually
Multiple examples of going above and beyond to help the team achieve a goal
Ability to work independently and establish priorities.
Proven success in a fast-paced environment.
Ability to present to an audience
Analytical problem solving, ability to drive root cause/corrective action
Ability to regularly move up to 50 lbs.
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age, or disability
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