Marketing and Advertising – Responsible for conducting property tours to prospects and parents.
Recruiting – Recruit, coordinate, and lead focus groups.
Customer Loyalty Management– Create loyalty programs that go above and beyond resident needs and eliminate resident retention through service
Prospect Management – Leverage key contacts within specific arenas to promote Aspen Heights.
Lease Management –Assist in the lease signing process, includes preparing lease paperwork.
Campus Networking – Develop relationships with the university community and engage in various events, clubs, and meetings in order to network and brand company. Present at key events, clubs, meetings, etc. within designated arenas (i.e. Greek Life, Business fraternities, and student organizations). Serve as an on-campus representative for Aspen Heights.
Social Media – Use social media tools to increase exposure and gain brand awareness
Key Characteristics:
Customer Service – Provides “World Class Customer Service” to those that they interact with and serve on a daily basis.
Creative – Shows imagination. Generates new ideas to problems or innovates around already established approaches.
Organized – Plans and organizes tasks in an efficient productive manner. Focuses on key priorities. Can juggle multiple projects. Pays attention to detail.
Empathetic – Understanding of others needs
Quality – Demonstrated accuracy and thoroughness; Looks for ways to improve and promote quality performance
Adaptable – Adjusts quickly to changing priorities. Copes effectively with complexity. Flexes around new ideas, processes, or environments.
Company Values:
O Factor – Mastering the needs of our customers. This is proactively knowing the needs and meeting them. This principle applies to how we treat fellow employees, people we manage, vendors, etc.
Teamwork – We do not view the company by its departments but rather as one team committed to fulfilling our mission statement.
Constant Improvement – A commitment to never be satisfied with our performance. Through attitude, evaluation, and reporting we are committed to pushing ourselves to improve.
Whatever It Takes – Once a goal is set we are committed to providing the tools, resources, and effort it takes to reach that goal.
Innovation – We are committed, in all areas of the company, to encourage out-of-the-box ideas and to constantly look for innovative approaches.
Value-Driven – We are committed to spending every dollar and minute of our time in the most efficient manner.
Required/Preferred Qualifications:
Familiarity with social media in the workplace
Experienced in Google docs and Microsoft Office
High energy and a strong desire to be innovative in the student housing industry
Excellent written and verbal skills
Strong customer service skills
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