regional customer service manager – athens

This is a Regional Customer Service Manager position within a leading multinational company in the maritime industry. Are you an inspirational leader to act as a manager and coordinate day-to-day tasks? Do you enjoy working closely with teams and empower them to deliver effectively and efficiently the assigned projects? 

If you accept this career challenge to work as a Regional Customer Service Manager and don’t want to miss it…APPLY NOW!

responsibilities

As an Regional Customer Service Manager your responsibilities will include:

• management of personnel, including capacity planning, performance monitoring, appraisals, objective setting, and development plans
• coaching and developing staff with regards to  job requirements and customer service skills
• cyclical reporting of staff’s performance and perfect cooperation with sales and management teams
• taking prompt corrective action to deal with unforeseen circumstances and advising customer on alternate port options and seeking technical advice if appropriate before recommending alternate product
• engages in recommendations and implementation of regional and global process improvements within the CSR community and the business at large

requirements

If you want to put in your candidacy for the Regional Customer Service Manager position you should have:

• 5 years of relevant customer service experience
• experience in marine or shipping industry
• ability to effectively and efficiently interact cross culturally
• highly organized with ability to meet deadlines through good time management and allocation of priorities 
• excellent verbal and written communication skills in English 
• microsoft office skills and ERP platform experience

information

If you believe your profile could be a good match to this Regional Customer Service Manager, apply now! 

Have some questions first? Call our office at +30 216 6001344 and ask for Ioanna Zygogianni. Otherwise, feel free to contact me at [email protected]  #clientservicesgr  #jobscustomerservicegr

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.