Assistant Manager, Service Center

Functional

Category Status: 33-Exempt Regular

Applicant Search Category: Staff

University Authorized FTE: 1.000

Unit: VPSA-Res Facilities-Administrative Services

Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Vaccine Protocol

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.

Position Summary/Purpose of Position:
The Department of Residential Facilities is responsible for the maintenance, housekeeping and building security services for the College Park Campus’ 70+ residence halls, Greek chapter houses and recreational facilities encompassing over 2 million square feet. The Service Center operates 24-hours a day, 7 days a week, 365 days a year. It is the first point of contact for our facilities management operation; it processes over 50,000 service requests each year, manages more than 2,000 keys / access cards and coordinates response efforts to facilities and crisis incidents across the UMD campus. The Assistant Manager supports this fast-paced and dynamic environment. The position co-supervises 25-30 front-line part-time student staff and is a role model for staff on excellent customer service standards, and provides detail-oriented administrative management of critical daily processes and tasks. The Assistant Manager works with the part-time Student Supervisors, Service Center Manager, Assistant and Associate Directors, and other department staff to identify changes in procedures, processes, or expectations that affect the services to be provided and supported by Service Center Desk Associates. Serves as primary point person for hiring, training and supervision of student Service Center Desk Associates. Manages department-issued cell phones for assigned staff. Maintains the inventory of Service Center supplies, equipment and materials. Participates in a management on-call rotation. In the absence of the Service Center Manager, manages the operation of the Service Center and assists with providing a full-time supervisory presence at the Service Center. This position is supervised by the Service Center Manager.

Minimum Qualifications:
Bachelor’s degree and minimum 3 years of progressively responsible full-time work experience in a management / administrative position.

Experience with hiring, training and supervising a part-time or undergraduate student workforce.

Excellent communication, problem solving, writing, customer service, critical thinking and organization skills.

Preferences:
Experience in higher education working with and providing services for college students.

Experience in coordinating administrative operations for a facilities management, campus housing or related service provider.

Experience serving in an on-call capacity.

Additional Certifications:
drivers license, less than 6 pts

Additional Information:
Job Risks Not Applicable to This Position

Physical Demands

Walking in, around, and between campus facilities to conduct building inspections, including the use of steps. May rarely assist rarely in snow removal activities under extreme winter weather conditions (e.g., hand shoveling, manually applying de-icer chemicals, etc.), or, may provide assistance in preparing for extreme weather events (i.e., hurricanes, ice or wind storms). Able to lift boxes, bags or other articles weighing up to 25 pounds. Will spend significant time working on a computer, either sitting or standing.

Posting Date: 09/24/2021

Closing Date: 10/15/2021

Open Until Filled No

Best Consideration Date

Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.