Do you have experience in application support? Would you like to make your next career step?
Randstad, on behalf of Ζenith, is looking for an experienced Application Specialist!
The Application Specialist position is full-time and permanent. You may work at our client’s premises in Athens, or in Thessaloniki.
If you’re the type of person we are looking for, then apply now!
benefits
The company offers the following benefits to the Application Specialist position:
- Attractive remuneration package
- Monthly meal tickets
- Private medical insurance
- Fresh & friendly work environment
- Enrichment of technical skills with new technology stack
- Working in the 1st provider of integrated energy in Greece, with natural gas and electricity (!!!)
- Further career opportunities
responsibilities
As Application Specialist, you’ll be responsible for providing 1st level support to key users, monitoring execution and providing quality assurance on scheduled development operations by 3rd party providers, performing key user training on application functions. You’ll report to the ICT Manager and more specifically your duties will be following:
- Define requirements related to core systems change requests and implement changes based on best-practices (solution design, application configuration, functionality testing, solution implementation of CRM related requirements)
- Receive problem reports from users, work with the users to understand the issue, resolve the problems and follow up each case (Help Desk)
- Maintain documentation of all issues, pending and resolved and trains all users and assists in the writing of user manual
- Execute all configuration changes and proactively monitors the tool for usefulness and data integrity
- Play a hands-on role customizing and enhancing applications, leveraging experience with built-in admin, reporting, and development tools
- Participate in application related projects and assists in the definition, execution and monitoring of milestones
- Enhance application reports using tools inside & outside applications
- Work with ICT resources to integrate one application with other applications
- Support users’ requests to import data into applications from various sources, following established assignment tools. Enhances import tools as needed
- Maintain documentation regarding application systems configuration, application workflow, and business rules
- Design test cases and participates in user acceptance tests
- Perform SQL scripts in the Zenith Database in order to identify errors and resolve user issues
- Log all incoming requests in the ticketing system and attempt an initial troubleshooting / issue resolution
requirements
In order for your profile to match the Application Specialist position, you need to have the following skills:
- 3+ years of proven working experience in a similar position, preferably in a multinational environment
- Degree in IT or relative field
- Hands on experience in MS tools
- Highly skilled in MS Office 2016
- Ability to set priorities and organize his work in order to meet strict deadlines
- Problem solving and troubleshooting skills
- Very good communication skills in both Greek and English
- Completed military obligations, if applicable
The following will be considered an asset:
- Knowledge of Microsoft, MS SQL
- Knowledge of MS Dynamics Navision & MS CRM
- Certified to Microsoft application & databases
information
If you have any questions regarding this Application Specialist vacancy, you can contact Konstantina at 216 6001379, from Monday to Friday between 10:00 and 16:00. We look forward to receiving your application, uploading your updated English CV by clicking the ‘apply now’ option.
In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.
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