Murex Front Office Support Lead

SoHo Dragon represents an investment bank with offices in Midtown Manhattan that needs to hire a Murex Front Office Support Lead.

Interview process will consist of multiple phone screens and or video conference calls

W2/1099/C2C are accepted

The ideal candidate will possesses a great attitude, and operate with a mindset of URGENCY, OWNERSHIP, INITIATIVE, COMMUNICATION, SERVICE and PARTNERSHIP:

Management / team leadership experience in technology support of Capital Markets trading and related functions

Excellent communication skills and good temperament, with the ability to face off to challenging trading clients, experience in electronic trading and/or clearance and settlements

Extensive experience as Murex business/trading front office analyst (superior P&L explain/resolution, Greeks, curve construction, Market data/ Fixings, SIMM, VaR, Risk analysis, simulation views, pre-trade pricing) – This is the core focus of the role

Very strong knowledge of Fixed income derivatives markets, Interest Rate Derivatives, FX, Futures, Cross-currency, Options products – Critical for the role

5+ years in an Level 2 production trading application support role (Market data, Pricing, OMS, Execution Booking, Position keeping, Risk platforms, etc.)

Ability to manage the book of work / open issues from the trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution

Basic Linux, SQL and any scripting language (Shell, Perl, Java, Python, etc.)

Any enterprise batch scheduler software experience (Control-M, Autosys, Tidal)

Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)

Working knowledge of basic ITIL Service management practices (Event, Incident, Problem and Change management )

Skills:
Typical activities within the function would include:
End User Support: capture, investigate, communicate, track, resolve application issues (break/fix), adhoc queries, transaction investigations, reconciliation, order checks and replays, static data updates, EOD reporting, access and entitlements

Event Management: Health checks, monitoring of application dashboards, alert response, investigation, monitoring tool implementation, maintenance and config changes, batch exceptions

Incident Management: Manage requests, incidents, outages, communication and escalation.

Problem Management: Metrics, reporting, trending, driving Stability and continuous improvement

Change Management: Release and deploy, CAB review and approval for all production change, Acceptance into Service standards, act as gatekeeper to prod

Capacity Planning & Preventative Actions: Metrics and reporting, design, testing, provisioning, data archiving (shared with Dev and Infra teams )

Configuration Management: Documentation, asset and inventory management, production hygiene

Recoverability: DR, resiliency, testing, data restoration

Batch: setup and management, drive optimization

Audit and Compliance: Audit response and investigation.