Document Specialist in Philippines

Document Specialist

Core Business Services

Requisition # PHI0055N

Post Date 4 hours ago

Position Description | Document Editing Specialist CoDE Team

Rank Administrative Intermediate

Division Core Business Services – Enterprise Support Services (ESS)

Office Manila

Reports to Team Leader

Date issued 2020

Overall Position Purpose

The objective of this role is to support the business with the editing, formatting, and completion of documents in line with the firms branding requirements.

Job Summary

Successfully processes the editing, formatting and completion of complex documents, adhering to EY Visual Identity principles. Applies advanced MS Office applications (Word, PowerPoint, Excel and Visio) and demonstrates a broad knowledge of document formatting techniques. Understands and anticipates customer’s needs to meet or exceed expectations. Works effectively in a team environment.

Major Responsibilities/Duties

• Effectively manage and process the editing, formatting and completion of documents requested by EY clients

• Gain an effective understanding of all EY guidelines, processes and initiatives, particularly those related to document construction/alteration, i.e. Branding Zone, Oceania Template Zone

• Strict adherence to EY Visual identify principles

• Act in an advisory capacity to the business/EY clients on specialist document services

• Keep up to date with software and equipment, including Microsoft Office applications

• Promote and share leading practices within the Centre of Document Excellence

• Evaluate business requirements of multiple customers, prioritise workload accordingly and to ask to help should that be necessary

• Perform other responsibilities and tasks as required to achieve the agreed performance outcomes

• Troubleshoots technical issues regarding formatting and printing of documents

Objectives/Measures

• Performance against KPIs set in conjunction with the Centre of Document Excellence Team Leader and more broadly with the business

• Positive client feedback

Skills & competencies

• Good communication skills in English are required

• Minimum 2-3 years of relevant experience or familiarity with a professional services firm environment

• Advanced skills/knowledge of Microsoft Office

• Demonstrates strong knowledge of styles, master pages, templates, toolbars, line spacing and organisation-standard formatting

• Ability to share knowledge amongst team members in a virtual environment

• Minimum 60/70 wpm typing speed

• Exceptional attention to detail

• Proficient in statistical typing of numbers, text, tables, etc

• Proficient in applying existing standards to new documents

• Ability to identify, resolve and overcome obstacles/problems, applying simple problem solving techniques

• Solid knowledge of brand requirements as related to documents/deliverables

• Strong customer service, communication, interpersonal and teamwork skills

• Ability to prioritise effectively

• Audio typing skills

• Knowledge of Acrobat 10 Professional

Required competency

• See Appendix A

Position Description | Document Editing Specialist CoDE Team

Rank Administrative Intermediate

Division Core Business Services – Enterprise Support Services (ESS)

Office Manila

Reports to Team Leader

Date issued 2020

Overall Position Purpose

The objective of this role is to support the business with the editing, formatting, and completion of documents in line with the firms branding requirements.

Job Summary

Successfully processes the editing, formatting and completion of complex documents, adhering to EY Visual Identity principles. Applies advanced MS Office applications (Word, PowerPoint, Excel and Visio) and demonstrates a broad knowledge of document formatting techniques. Understands and anticipates customer’s needs to meet or exceed expectations. Works effectively in a team environment.

Major Responsibilities/Duties

• Effectively manage and process the editing, formatting and completion of documents requested by EY clients

• Gain an effective understanding of all EY guidelines, processes and initiatives, particularly those related to document construction/alteration, i.e. Branding Zone, Oceania Template Zone

• Strict adherence to EY Visual identify principles

• Act in an advisory capacity to the business/EY clients on specialist document services

• Keep up to date with software and equipment, including Microsoft Office applications

• Promote and share leading practices within the Centre of Document Excellence

• Evaluate business requirements of multiple customers, prioritise workload accordingly and to ask to help should that be necessary

• Perform other responsibilities and tasks as required to achieve the agreed performance outcomes

• Troubleshoots technical issues regarding formatting and printing of documents

Objectives/Measures

• Performance against KPIs set in conjunction with the Centre of Document Excellence Team Leader and more broadly with the business

• Positive client feedback

Skills & competencies

• Good communication skills in English are required

• Minimum 2-3 years of relevant experience or familiarity with a professional services firm environment

• Advanced skills/knowledge of Microsoft Office

• Demonstrates strong knowledge of styles, master pages, templates, toolbars, line spacing and organisation-standard formatting

• Ability to share knowledge amongst team members in a virtual environment

• Minimum 60/70 wpm typing speed

• Exceptional attention to detail

• Proficient in statistical typing of numbers, text, tables, etc

• Proficient in applying existing standards to new documents

• Ability to identify, resolve and overcome obstacles/problems, applying simple problem solving techniques

• Solid knowledge of brand requirements as related to documents/deliverables

• Strong customer service, communication, interpersonal and teamwork skills

• Ability to prioritise effectively

• Audio typing skills

• Knowledge of Acrobat 10 Professional

Required competency

• See Appendix A