DL-GSS-TSS-L&D-Associate in Dalian, China

DL-GSS-TSS-L&D-Associate

Tax

Requisition # DAL008UM

Post Date 5 hours ago

Responsibilities:

• Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

• Ensures all new process updates are incorporated while processing transactions

• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

• Responds to emails and enquires in a timely manner

• Prepares and contributes to reporting as directed

• Actively participates and completes the performance management and development plan activities

• Identifies potential areas for process improvements and makes recommendations to Supervisor

• Assists with GSS initiatives and other projects as assigned

• Ensures GSS organizational policies and processes are followed

Requirements:

• College graduate

• Good oral and written English skills

• Over 2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

• Good communication, interpersonal skills and customer orientation; works effectively with others

• Command of spoken and written English (proficiency in other languages a plus)

• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

• Good keyboarding and data entry skills

• Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

Responsibilities:

• Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

• Ensures all new process updates are incorporated while processing transactions

• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

• Responds to emails and enquires in a timely manner

• Prepares and contributes to reporting as directed

• Actively participates and completes the performance management and development plan activities

• Identifies potential areas for process improvements and makes recommendations to Supervisor

• Assists with GSS initiatives and other projects as assigned

• Ensures GSS organizational policies and processes are followed

Requirements:

• College graduate

• Good oral and written English skills

• Over 2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

• Good communication, interpersonal skills and customer orientation; works effectively with others

• Command of spoken and written English (proficiency in other languages a plus)

• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

• Good keyboarding and data entry skills

• Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus