Background Investigations Coordinator (Cleveland, OH) in Cleveland, Ohio

Background Investigations Coordinator (Cleveland, OH)

Core Business Services

Requisition # CLE002AI

Post Date 8 hours ago

Our General Counsel’s Office (GCO) supports EY’s business by serving as trusted advisors to the EY community and providing the highest quality legal services to EY’s service lines and business enablement functions.

The opportunity

As a Background Investigations Coordinator, you’ll perform various administrative and project related tasks of a responsible nature to support the General Counsel’s Office (GCO) Investigations Group and other key management personnel. This position handles differing situations, problems and deviations in the work of the department according to general instructions, priorities, policies and team goals. The role coordinates the activities associated with background investigations in compliance with the requirements of EY clients.

Your key responsibilities

• Understand the firm’s business and organization structure to function as a subject matter resource in department operations and as a technical resource for others; understand the dependencies that exist with other departments.

• Respond to standard customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution.

• Use good judgment in applying concepts and guidelines; demonstrates effective problem solving and analytical skills; follows through on commitments and demonstrates ownership of results; effectively prioritizes assignments; identifies and works to overcome barriers to achieve results.

• Utilize key internal contacts and knowledge repositories to answer questions and resolve issues.

• Focus effort on clients needs demonstrating a sense of urgency, particularly in connection with turnaround expectations and staffing deadlines.

• Seek out opportunities to continually refine and streamline procedures improving quality of service delivery.

• This position operates subject to the directions provided by those they support however, uses experience and knowledge to guide day to day activities and confirms actions on a regular basis with those the position supports.

• Performs duties and responsibilities with limited supervision in accordance with established policies and procedures.

Skills and attributes for success

• Coordinates with vendor and engagement teams to manage the client required background investigation (BI) process in obtaining the information needed and following through on open items.

• Establishes and maintain a systematic method for tracking client BI requirements for EY employees working on client engagements.

• Assists with coordination of large highly confidential time-sensitive projects, including promotional candidate background investigation programs (creating correspondence, printing material, organizing files and tracking project status).

• Manages annual audits of the BI process conducted by clients.

• Manages vendor invoicing procedures.

• Assists with coordination of the BI process for prospective client, client continuance, and EY-sponsored entrepreneurial programs.

• Manages tasks and activities in a timely manner and is responsible for specific outcomes.

• Assists in validating full compliance and appropriate documentation of materials.

• Monitors team members email and caseload when absent.

• Identifies and leverages relationships with key internal and external clients and is recognized as a business partner/resource.

• Demonstrates the value of the team’s work by keeping the client up-to-date, and explaining issues, approaches and solutions (i.e., manage expectations) Skills and attributes for success

To qualify for the role, you must have

• Strong collaboration and communication skills, both oral and written.

• Ability to improve standardized best practices and service delivery to accomplish firm, group, customer, and/or individual goals.

• Ability to meet new challenges and changes with an open mind and an optimistic response.

• Ability to understand and anticipate customers needs, deliver service that meets expectations, and demonstrate a positive attitude and willingness to help.

• Strong organization skills with the ability to successfully manage and coordinate simultaneous projects with multiple tasks and functions independently, while exercising sound judgment.

• Proficiency in the use of standardized software and hardware applications, including MS Word, Excel, PowerPoint and Outlook.

• The ability to acquire and maintain knowledge about our various technology resources in order to utilize these enablers effectively in delivering high value business solutions.

• Bachelors degree in a related discipline, or equivalent work experience

• 5 to 7 years of related experience

Ideally, you’ll also have

• Previous experience working in the background screening industry.

• Experience working with high volume data and in a deadline driven environment.

• Experience working with a high performing team.

What we look for

We’re interested in creative and innovative professionals who are inclusive, inquisitive with strong teaming skills. You’ll need to be agile, ready to learn and have a genuine passion in background investigations.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world . Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.