Chobani’s Community Loyalty Team Associate will represent the Chobani brand, culture, and products to its customers, through a variety of channels. This individual is part of a team that builds brand loyalty by providing messaging that addresses the needs of our audiences and acts as frontline defense for Chobani.
Responsibilities
Provide excellent written and verbal support to consumers by answering inbound calls and emails received through our toll-free number, email and Chobani.com
Provide support to our consumers via social media channels, including Twitter, Facebook, Instagram and TikTok.
Proactively learn about product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions
Answer questions or address concerns about Chobani ads, brand messaging and developing news.
Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system
Partner with Community Loyalty Knowledge Specialist, providing backup support.
Meet quality and productivity requirements as it relates to engaging the needs of the consumer
Align efforts in messaging with greater corporate affairs team
Escalate business-critical complaints as necessary
Perform other duties as necessary
Requirements
College Degree or High School Diploma combined with relevant experience required
Minimum of 2-3 years of relevant experience required
Ability to understand and convey the ideals and culture of the Chobani brand
Excellent written and verbal communication skills
Ability to quickly learn new material and information
Previous experience with real time data entry
Ability to handle stressful situations while managing proper tone and messaging
Ability to work in a team environment
Ability to work independently with little supervision on occasion
Must be able to travel to our Norwich or New Berlin locations within an hour and a half.
About Us
Since our founding over 10 years ago, we’ve always been a different kind of company. After moving to New York from his native Turkey, our CEO Hamdi Ulukaya found that in America, yogurt just wasn’t as delicious or widely available as it was back home. He thought everyone deserved better options, so he set about making delicious, nutritious, natural, and accessible Greek Yogurt right here in the U.S.
Our mission since day one has been to provide better food to more people. And now as the No. 1-selling Greek Yogurt brand in America that is expanding beyond yogurt, we believe every food maker has a responsibility to provide people with better options, which is why we’re so proud of the way our food is made.
Our food philosophy of crafting quality products with simple ingredients is what sets Chobani apart. Our belief that business done right has the ability to change lives and strengthen communities is what sets our company apart. From the way we source our ingredients to how we treat our employees, Chobani strives to make universal wellness happen sooner with everything we do. Certified as a Great Place to Work®, our culture is built on shared passion, dedication, and a commitment to doing what is right. Together, the Chobani family has created something unlike what any company has done before. The possibilities are endless.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.
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