At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands BSN SPORTS, Varsity Spirit and Herff Jones and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than just a job, but a place where you can truly thrive and have your daily contributions make a real difference in someones life? At Varsity Brands were a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, CUSTOMER SERVICE REPRESENTATIVE – Arcola IL
YOUR OPPORTUNITY:
The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a Customer Service Representative to join our Customer Service team.
Here’s How Youll Make an Impact:
Reporting to the CS Manager, the Customer Service Representative supports our customers and sales partners. This role will works closely with sales professionals on product pricing, concession pricing and special orders.
At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But do not worry, we would never ask an employee to take on an assignment they didnt already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:
What You’ll Do On A Daily Basis:
Work with customers, sales professionals, and internal personnel to promote company products and resolve questions and concerns.
Accepts orders for product sales where sales professionals are unavailable.
Help update customers mailing lists and pricing information.
Work with customers and sales professionals to expedite rush orders so product is delivered in a timely fashion.
Conduct phone surveys of sales professionals as directed by management.
What Youll Bring to the Table:
Proficiency with Microsoft Office, familiarity with account management software preferred.
Proven success effectively communicating across all levels of an organization.
Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
Ability to manage multiple projects at a time while paying strict attention to detail.
Experience in delivering client-focused solutions based on customer needs.
Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
Excellent listening, problem-solving, written, and verbal communication skills.
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
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