Director of National Operations:
The Director of National Operations Manager (DNO) will oversee a team of people, core operations in the assigned territory(s), budgets, project delivery and strategy. This role will ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The DNO must have expert knowledge in Recording and Post-closing processes.
The DNO is responsible for managing its resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Director of Operations regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity and ensure daily volume expectations are met. This position assesses the needs of the company and safeguards and augments the efficiency of the company’s operations to facilitate accelerating development and long-term success.
Key Responsibilities:
Operations:
Plan and monitor the day-to-day running of operations to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Provide consistent communication with all stakeholders (Leadership Team, internal employees, sales teams, and external customers)
Act as point of contact for all IT inquiries to ensure smooth and efficient operations for clients and offices, and quality assurance
Provide ongoing training and development to team(s), ensuring that productivity and knowledge of the overall process are maintained and improved
Implement strategies to support/achieve profitability goals
Work cross functionally with other departments to resolve capacity challenges and production issues, offering alternative plans and solutions to meet company needs
Constantly manage budgets and budgetary changes
Manage staff levels, wages, hours, contract labor to revenues
Reviewing workloads and manpower to ensure targets are met
Supporting all functions of the business to work together
Team Management:
Weekly & Daily interoffice calls with nationwide locations
Coordination of client workload between national offices
Manage employee time off and coverage needs
Sales:
Assist with product cost analysis & pricing, and creating sales proposals
Facilitate product Q&A on live sales calls
Support/train sales team on industry terminology, general practices & client needs
Facilitate timely communication between sales, technology & operations teams
National Recording:
Abstractor / vendor management as needed
Create and maintain consistent reference guides and training materials
Act as key resource for general national recording awareness and skillsets
Key Skills:
Leadership
Conflict Management
Organization
Decision-Making
People Management
Reporting Skills
Deadline-Oriented
Budget Development
Critical Thinking and Problem-Solving Skills
Planning and Organizing
Excellent Communication Skills
Influencing and Leading
Adaptability
Requirements:
3-5 years Management experience
Title & Mortgage industry experience
Degree in Business, Operations Management or related field
Proven work experience as an Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
The name SYNRGO was devised from taking a spin on the Greek word for ‘collaborate’, which is at the heart of everything we do. We are a highly connected team that values collaboration and teamwork. Also, just as important, we collaborate with our customers to ensure we are offering the best possible services to enhance their business needs.
SYNRGO is a one-stop source for managing, recording, and delivering documents for the mortgage industry. SYNRGO has twenty-five offices nationwide, 300 employees, and extensive experience over the past twenty-five plus years in all aspects of mortgage document handling. With combined experiences of over 42 years, we are the most highly skilled and equipped recording service provider nationwide.
Visit our website for more information about SYNRGO. www.synrgo.com
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