GDS – CBS Talent Shared Services Recruitment Associate in Philippines

GDS – CBS Talent Shared Services Recruitment Associate

Core Business Services

Requisition # PHI0055U

Post Date 9 hours ago

Global Delivery services is an extended arm of EY country and Global practices where we provide exceptional service to EY clients to ensure hassle-free and cost-effective solution.

Understanding the challenges our clients face, we build and maintain robust processes, identify improvements, provide valuable insights, address unexpected challenges and ensure that you are well-positioned to effectively navigate the ever-changing compliance and regulatory environment.

The opportunity

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centers in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland.

The TSS Associate is responsible for completing assigned HR functional transaction or work activities of recruitment /onboarding/people data administration… in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.

Your key responsibilities

• Attends to HR functional inquiries/requests/transactionsas assigned (including inquiries or requests via telephone or email) inaccordance with established policies and procedures

• Ensures all transactions are processed, documented anddelivered within defined SLAs and quality standards and that work instructionsare diligently followed; escalates issues as needed

• Ensures all new process updates are incorporated whileprocessing transactions

• Responds to customer needs and inquiries, exercises goodjudgment in applying concepts and guidelines

• Follows through on commitments and takes responsibilityfor results; effectively prioritizes assignments; identifies and reportsbarriers and issues to Supervisor

• Responds to emails and enquires in a timely manner

• Prepares and contributes to reporting as directed

• Actively participates and completes the performancemanagement and development plan activities

• Identifies potential areas for processimprovements andmakes recommendations to Supervisor

• Assists with GDS initiatives and other projects asassigned

• Ensures GDS organizational policies and processes arefollowed

Skills and attributes for success

• Good communication, interpersonal skills and customerorientation; works effectively with others

• Command of spoken and written English

• Displays positive attitude; meets challenges and changeswith an open mind,demonstrates commitment to the job

• Good organization, analytical and problem solving skills;able to exercise judgment in day to day work activities

• Takes initiative and follows through as appropriate;attentive to details; efficiently processes high volume of transactions

• Flexible and dependable; willing to adjust work scheduleas necessary to meet peakdemands and customer requirements

• Good keyboarding and data entry skills

• Working knowledge of firm standard technology such asOutlook, IE,Windows, Excel, Word, PowerPoint; experience with HR specifictechnology a plus

To qualify for the role you must have

• Bachelors degree or above from a commercial, business orHR related discipline.

• 0 -2+ years work experience preferred including priorShared Services/BPO and/or HR Operations experience

What we look for

We look for high performers, who consistently deliver
quality work while continually looking for ways to improve. We want you to have
a clear sense of personal and professional accountability, and know how to
build relationships by doing the right thing. We look for people who
demonstrate drive, vision and determination and are passionate about helping
our clients achieve their goals.

We want people who understand the challenges of working in a
professional services environment, and are focused on achieving and delivering
the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package
and different rewards program like travel opportunities, awards &
recognitions, loyalty awards.

EY is committed to doing its part in building a better
working world, thus, the organization promotes continuous learning and
development opportunities by providing in-house technical and supplemental
training related to each role, as well as promoting developmental programs,
such as mentoring activities, projects, and the like, which will aide in our
employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding
place it is to work. As you collaborate with colleagues in our high-performing
teams, you gain exposure to some of the most complex and stimulating situations
in the business world.

For us, it’s vital you share our goals — so we can work
together to achieve success.

About EY

As a global leader in assurance, tax, transaction and
advisory services, we’re using the finance products, expertise and systems
we’ve developed to build a better working world. That starts with a culture
that believes in giving you the training, opportunities and creative freedom to
make things better. Whenever you join, however long you stay, the exceptional
EY experience lasts a lifetime. And with a commitment to hiring and developing
the most passionate people, we’ll make our ambition to be the best employer by
2020 a reality.

If you can confidently demonstrate that you meet the
criteria above, please contact us as soon as possible.

Make your mark.

Apply now.