DEPARTMENT: Event Services
REPORTS TO: Director of Events Services
FLSA STATUS: Hourly/Non-Exempt; Seasonal /Part-time
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Guest Services Manager for The Greek Theatre. Under general supervision, the Guest Services Manager is responsible for coordinating all event’s preparation and performance aspects related to the facility. Acts as liaison between the facility and tenants ensuring all tenant requirements are met and facility rules, regulations and policies are adhered to. Responsible for the management of all patron services employees.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Applicable candidates should offer a positive and thoughtful approach to leadership that transcends to the employees and guest experience.
Be a hands-on leader of the Event Services Department, offering the Director support in the supervision, development, and mentorship of all team members.
Engage team members in leading by example and actively working alongside neighboring departments to create a thoughtful guest, employee, and client experience.
Responsible for recruiting, hiring, scheduling, supervising, and managing part-time front of house team members including Guest Services.
Offer support in all areas of Employee Engagement and spearhead the annual all team member orientation training by engaging team members toward the success of the Greek Theatre mission.
Develop and disseminate assignments and schedules for all staffing requirements for the proper presentation of event.
Ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client’s contractual agreement.
Ensure all pertinent information is obtained, compiled in event files, and distributed to proper entities. This includes but is not limited to compiling, filing, and distributing event notes, medical service reports, incident reports, ejections, arrests, parking lists, staffing schedules, payroll, and turnstile/stub reports.
Coordinate with the Box Office regarding technical and production requirements that impact sight lines and/or cause seating obstructions.
Oversee the participation of related departments, such as sponsorship, operations, police, traffic, for facility activities.
Manage the preparation for upcoming events. Knowledge of methods in setting up/tearing down events, housekeeping/cleaning techniques of large public facilities.
Work alongside the Director of Event Services to create initiatives that promote and develop the understanding and value of diversity and inclusion in the workplace.
Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.
Communicate schedule needs to subcontracted partners with EMTs, Police Officers, or any other hourly event staff or event contractors.
Disseminate event information to all departments via event emails and weekly staff meetings.
All other duties and responsibilities as assigned.
Supervisory Responsibilities
Responsible for the supervision of all patron services employees to include ticket takers, ushers, and guest services team members.
Develop assignment, schedules for all staffing requirements for the proper presentation of event.
Assist with hiring, scheduling, supervising, and managing part-time front of house staffing.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree from an accredited four-year college or university and two (2) years related experience and/or training, or equivalent combination of education and experience. Knowledge of California labor law a plus
Skills and Abilities
Coordinate and satisfy the requirements of multiple events occurring simultaneously.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
Work independently, exercising judgement and initiative.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Organize and prioritize work to meet deadlines.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.
Computer Skills
Operate standard office equipment and personal computer(s) using MS-DOS, MS Windows, Excel, and MS Word. Proficient in time record keeping systems preferred
Other Qualifications
Possess knowledge of building operations, maintenance, practices, and safety requirements.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position is not substantially exposed to adverse conditions other than loud sound for some events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Apply at- https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000719253806#/
Edva Rivas
HR Generalist
SMG / The Greek Theatre
2700 North Vermont Avenue
Los Angeles, CA 90027
Applicants that need reasonable accommodations to complete the application process may contact (323) 606-8441.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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