seminary and graduate school of theology rooted in the Greek Orthodox tradition. For
more information about the School visit https://www.hchc.edu/
Full Job Description
Primary responsibilities include operation of all Audio Visual (AV) support resources for Hellenic
College Holy Cross (HCHC). Collaborate professionally with HCHC faculty and staff to service
all AV technical support requests. The IT & AV Technician will serve as the onsite AV point
person and coordinator. Additional responsibilities include IT related matters such as IT
troubleshooting, etc.
Key Responsibilities:
Provide solutions for presentation needs occasionally under high-pressure
circumstances
Responsible for following protocols for A/V products and services
Responsible for completing all AV event setup and teardown for events
Provide professional, courteous technical support services
Operational support and training for all AV and IT devices
Provide immediate response to requests for assistance to events in progress
Setup, calibration and technical support for following types of systems: display devices
and mounting systems to include projectors front and rear, large screen interactive
monitors,etc.
Setup and operation of portable audio systems
Oversee resources to proactively ensure we always have the necessary equipment on
hand
Assist with classroom brokering and Zoom room setups
Responsible for ensuring inventory logs are maintained
Responsible for cleaning, maintaining and shutting down conference rooms and
classrooms nightly
Setup new and used computers
Identifies problems, troubleshoots and coordinates with other IT personnel to resolve
software and hardware problems
Troubleshoot wifi and basic internet problems
Troubleshoot and maintain all printers
Keep device firmware and software up to date
Maintains appropriate documentation for IT and AV
Maintains overall equipment and supply organization and storage
Other duties as assigned
Job Qualifications
A Bachelor’s Degree preferred
Minimum of 2 years work experience in an audio visual and IT related position
Knowledge and experience with integrated AV systems, inclusive, but not limited to: data
projection, audio, video, Extron, Zoom Rooms, Poly and Cisco systems, etc.
Knowledge and experience with integrated IT systems, inclusive, but not limited to:
wireless networks, computer troubleshooting, GSuite, Zoom and Zoom Rooms, VOIP,
etc.
Advanced proficiency in MS applications – Excel, Power Point, Word and Outlook.
Advanced proficiency in GSuite applications – Docs, Sheets, Slides, Calendar, Drive,
etc.
Advanced proficiency in Windows, MacOs, and ChromeOS troubleshooting
Knowledge of PHP, SQL a plus
Membership & participation in professional organizations such as EDUCAUSE or AVIXA
a plus
Superior quantitative, oral and written communications and problem-solving/strategizing
skills
Proactive mindset to anticipate and support changes
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
Strong organizational skills
This is a hands on job requiring both management skills and technical skills
Lifting of up to 50 lbs required.
Job Type: Full-time
Benefits: Yes
This is a full-time location-based position with remote flexibility. Local-candidates only will be
considered.
Interested candidates should submit their cover letter and resume via email to
[email protected]
Hellenic College is an equal opportunity employer. A diverse workforce and an inclusive culture
is valued.
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