This fast paced and challenging role provides excellent onsite Tier 1 and Tier 2. I.T. support directly to end users in our energetic office and manufacturing environments. Our I.T. Technicians troubleshoot and resolve issues with desktop software and hardware, printers, networks, telephones/voice systems and other related equipment consistent with Chobani’s IT standards leveraging KCS practices.
Responsibilities
Provides excellent IT support to employees by fulfilling requests and troubleshooting intermediate issues both remotely and onsite.
Provides guidance to employees in a user-friendly, professional manner and may include one-on-one training as needed
Resolves and addresses issues related to windows PC’s, security authentication, Mac’s, mobile devices, virus / malware removal
Provisions and replaces computers, printers, smart devices and other IT endpoint equipment as part of the company refresh program
Documents work performed in Service-Now system using a prescriptive and detailed KCS methodology
Interfaces with various IT vendors directly to resolve issues as needed
Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology
Proactively identifies and escalates issues based on observed trends to the team and members of management
Requirements
High School Diploma required, Associates Degree or Bachelors Degree in I.T. related field preferred
2 years experience required working as an I.T. Technician providing end user support required
3 years experience working with Mac and PC computers required
3 years experience phone & printer troubleshooting required
3 years experience required performing basic software and network troubleshooting
5 years experience working with Windows, Mac OS X, iOS, ServiceNow, MS Outlook, Excel, Word & Powerpoint.
2-5 years experience providing phone and desk side support
Ability to write technical materials to communicate “how to” instructions
Ability to work effectively on a team
Ability to work under pressure in a fast paced environment
Detail oriented
Knowledgeable of new technologies
Proficient in desktop operating systems and productivity applications.
Excellent communication skills, including presentation skills
Advanced ability to deliver world class customer service in varied environments
Advanced ability to manage projects and priorities
Advanced ability to document processes and workflows
Knowledge and experience of incident ticketing systems
Strong working knowledge of Microsoft Office and server administration tools
Experienced with basic computer, phone & printer troubleshooting
Experienced with basic software and network troubleshooting
Able to maintain confidentiality
About Us
Since our founding over 10 years ago, we’ve always been a different kind of company. After moving to New York from his native Turkey, our CEO Hamdi Ulukaya found that in America, yogurt just wasn’t as delicious or widely available as it was back home. He thought everyone deserved better options, so he set about making delicious, nutritious, natural, and accessible Greek Yogurt right here in the U.S.
Our mission since day one has been to provide better food to more people. And now as the No. 1-selling Greek Yogurt brand in America that is expanding beyond yogurt, we believe every food maker has a responsibility to provide people with better options, which is why we’re so proud of the way our food is made.
Our food philosophy of crafting quality products with simple ingredients is what sets Chobani apart. Our belief that business done right has the ability to change lives and strengthen communities is what sets our company apart. From the way we source our ingredients to how we treat our employees, Chobani strives to make universal wellness happen sooner with everything we do. Certified as a Great Place to Work®, our culture is built on shared passion, dedication, and a commitment to doing what is right. Together, the Chobani family has created something unlike what any company has done before. The possibilities are endless.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.
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