Account Manager

Based on its leading Tax Free processing technology and through its additional services offer (including Marketing services, Business Intelligence and Customer experience), Global Blue is supporting retailers around the world to capture the growth of international shoppers.

Global Blue mission is to connect all stakeholders involved in the international shopping ecosystem, helping:

• More than 300,000 points of sale, including leading department stores and luxury brands, identify growth opportunities through smart data and intelligence solutions, increase footfall through data-driven marketing solutions and convert traffic into merchant revenue through innovative in-store technologies.
• More than 29 million international shoppers receive a seamless and personalised shopping experience, enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in their home currency at a guaranteed best rate.
• More than 50 acquirers, at more than 150,000 points of interaction, benefit from additional revenue streams and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value Payment Solutions.
• Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and compliant Tax Free Shopping scheme.

In the financial year ending 31 March 2019, Global Blue processed 36 million Tax Free Shopping transactions with a total value of €18.2 billion sales in store, and 28 million Added-Value Payment Solutions transactions with a total value of €4.4 billion sales in store.

More recently, Global Blue has announced its ambition to extend its expertise in omnichannel RetailTech solutions, through the creation of Global Blue Ventures.

Main duties and responsibilities

• Delivery of sales targets
• Delivery of new business targets in DCC
• Delivery of account specific contractual obligations
• Cross sell GB products to existing accounts
• Coordination with Global Account Managers where applicable
• Customer relationship management
• Monitor and manage debts level of assigned accounts and minimise bed debts exposure
• Improve merchants knowledge and expertise with our services
• Accurate account management delivering the Sell-out objectives:
• First / ongoing training
• Maximize DCC business (Hit Rate management)
• Business Statistics analysis, presentation, discussion and action
• Action plans and store visits in line with company segmentation model
• Accurate use of CRM to plan, record and report account specific activity

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