Attendant, Linen Room

REQ12533 Attendant, Linen Room (Open)

POSITION SUMMARY:

The Attendant, Linen Room is responsible for delivering a quality customer service through proper, fast delivery of guest request such as linen and other guest items.

PRIMARY RESPONSIBILITIES:

• Delivers guest request item/s in a timely manner. Guest request item/s must be delivered a minimum of 10 minutes
• Remains familiar with all linen/terry and all guest request items
• Performs prior delivery of items such as iron, electric fan or any item that requires electrical or mechanical operation must be in good condition. Check if in good working order before delivery to guest
• Performs all requested item and present them on a tray and handed over to the quest
• Verifies the room number and the guest’s name when a guest request for an item, the Runner if possible, the Guest must be greeted by his/her name
• Remains knowledgeable of the proper dialogue when delivering
• guest request item
• Knows the proper procedure when the room sign is on DND
• Ensures that guest complaints are handled politely, timely and efficiently
• Follows up or guest/s to check on the status of the request/s and to check for satisfaction or any other feedback
• Operates all equipment in accordance with standard operational procedures to ensure maximum safety including the reporting of any maintenance or hazardous issues
• Maintains adequate stock levels of all supplies by weekly stocktaking and reporting to Supervisor
• Completes and submits Production Control sheets in a timely and accurate manner
• Maintains a clean, safe and clutter free work area to ensure maximum safety and productivity
• Cleans and maintains all delivery equipment regularly
• Inspects guest: items for damage, lost property, reporting to guests and superior anything identified
• Collects, sorts marks, packs and returns items in appropriate packaging in a timely and courteous manner when required
• Maintains good grooming and proper conduct at all times specially in guest areas
• Remains knowledgeable of all emergency policies and procedures and be able to respond accordingly
• Adheres to all Company policies and procedures
• Reports accidents, injuries and unsafe work conditions to supervisors
• Performs any other duties as may be assigned by supervisors

QUALIFICATIONS:

Experience

• At least 1 year working experience of similar position

Education

• Preferably college graduate

Skills / Competencies

• Ability to move, lift, carry, push, pulls and place object weighing less than or equal to 25kg on frequent basis without assistance
• Self-motivated and responsible
• Ability to work on flexible shift including overnight weekends and holiday on rotation basis
• Ability to extend duty hours when needed
• Multi- tasks

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

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