Call Center Team Leader (Thessaloniki)

Adecco HR is the world’s leading provider of human resources services and is certified in Greece in accordance with the international standard ISO 9001:2015 in the fields of recruitment, selection and temporary staffing. On behalf of ZeniΘ, the first integrated energy provider in Greece, Adecco is seeking one (1) candidate to fill the following position:

Call Center Team Leader (Thessaloniki)

The Company:

ZeniΘ, the first integrated energy provider in Greece, supplies natural gas and electricity nationwide. The company’s mission is to meet the energy needs of modern Greek households, businesses and industrial facilities by delivering high-quality, comprehensive energy solutions across the country. The company’s successful and long-standing growth is based on the significant benefits of natural gas and its strong commitment to customer satisfaction, providing safe, reliable and high-level services to both residential and corporate customers.

Key Responsibilities:

• Keep the team on track to meet daily and monthly performance goals.
• Support call center agents in troubleshooting and out-of-schedule issues, while mediating between segments to solve problems efficiently.
• Identify who needs training, give helpful feedback, and keep the team motivated.
• Take the lead on customer problems and make sure they get resolved quickly and professionally.
• Keep a close eye on retail targets to make sure the team is hitting its marks.

Key Skills & Mindset

• Excellent communication skills both oral and written
• Ability to manage a team
• Exceptional sales and negotiation skills
• Customer and sales oriented personality
• Aptitude for problem-solving and attention to detail
• Ability to understand the needs of the customer
• Effective time management

Education & Qualifications

• BSc degree will be an asset
• Previous experience in telephone sales, particularly in a similar position, is essential
• Demonstrated experience of at least 2 years in team management is required
• Computer literacy (MS Office, Internet)
• Very Good knowledge of English
• Familiarity with CRM software and telecommunication platforms is advantageous
• Excellent communication skills both oral and written
• Ability to manage a team
• Exceptional sales and negotiation skills
• Customer oriented personality
• Aptitude for problem-solving and attention to detail
• Effective time management

Work Experience

• Previous experience in telephone sales, particularly in a similar position, is essential

• Competitive salary and benefits package upon qualifications
• Private medical insurance
• Private pension plan
• Monthly ticket restaurant, besides the salary package
• Specific educational package for every job role, financed by the company
• Monthly wellness allowance
• Employees’ discount program on company’s products (gas & electricity)
• Welcome pack with all the necessary IT equipment
• Multinational, friendly, and free of any kind of discrimination working environment
• Career growth opportunities upon performance appraisal

We respect your personal data.

All applications are treated with the utmost confidentiality.

ZeniΘ is committed to providing a safe, flexible and respectful environment for all employees and clients, free from all forms of discrimination, bullying and sexual harassment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best, regardless of race, ethnicity, color, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation, and any other characteristic.

Following the collection and evaluation of CVs, only candidates who meet the requirements of the position will be contacted to schedule an interview.

All applications are treated in strict confidence.