Claims Analyst

Main Purpose:

As a Claims Analyst, you will play a vital
role in protecting the company’s commercial and financial interests across our
global shipping operations. You will manage the full lifecycle of demurrage and
post-fixture claims – handling submissions, analysing complex charter party
terms, negotiating outcomes, and ensuring timely settlement of every case.

You will have the opportunity to work
closely with shipowners, brokers, counterparties, and internal commercial
teams. Your ability to analyse, negotiate, and resolve claims will directly
support Trafigura’s profitability while minimizing exposure and loss across the
Group.

You will also contribute to broader
commercial risk management by raising awareness of exposure, supporting
contract negotiations, and participating in annual claims and exposure
reporting.

Key Responsibilities:

• Prepare, analyse, and review demurrage and non-demurrage being
  all post-fixture items (deviation, speed up, heating, purging, port costs,
  freight differential, war risk costs)
• Manage the claims process end-to-end—from initial submission
  through negotiation with owners and counterparties to successful
  settlement
• Collaborate with internal stakeholders across all commercial
  teams to maximize recoveries and minimize losses
• Build strong working relationships with your customers and
  negotiate every line item with clarity and confidence
• Support exposure management through contract reviews,
  negotiation input, and annual reporting
• Contribute to enhancing awareness of risk exposure across the
  business
• Report P&L to internal stakeholders

Department Overview:

• Based in our Athens office, the Claims Team
  centrally manages all demurrage and post-fixture claims for Trafigura’s global
  Oil and Dry Cargo operations. As the single coordination point for every
  maritime claim across the Group, the team plays a vital role in protecting
  commercial value, minimizing financial exposure, and ensuring accurate P&L
  reporting.
• Working closely with traders, operators,
  charterers, and counterparties worldwide, the team handles the full lifecycle
  of complex claims—analysing, negotiating, and settling disputes to maximise
  profit for the Group. The Claims Team also raises exposure awareness across
  commercial desks, supports contract interpretation, and contributes to
  efficient, risk-aware cargo operations.

Required Qualifications:

• Minimum 2-3 years of experience in shipping, claims management,
  or a related field
• Bachelor’s degree in Shipping, Economics, or a related subject
• Understanding of shipping terminology and maritime commercial
  practices
• Excellent proficiency in MS Office suite
• Fluent English (C2 level or equivalent), both written and
  spoken
• Preferred Qualifications
• Master’s degree in Shipping, Economics, Finance, or a related
  field
• Familiarity with charter party terms and conditions
• Experience with ERP systems
• Previous interaction with chartering or deals desk teams

Attributes for success:

• Ownership: Takes responsibility for
  accuracy and timely resolution of issues
• Attention to Detail: Demonstrates
  diligence and thoroughness in reviewing complex agreements and invoices
• Communication: Negotiates
  effectively and clearly explains financial findings
• Organizational Skills: Manages
  multiple priorities while maintaining data integrity
• Resilience: Thrives in a
  fast-paced, high-pressure environment with competing priorities
• Analytical Thinking: Interprets
  charter party terms and explains cost implications on the P&L

Key Relationships:

Internal:

• Traders
• Deals department (Risk Analysis team)
• Chartering department
• Operations department
• Contracts department

External:

• Shipowners
• Brokers
• Counterparties

Equal Opportunity Employer:

• We are an Equal Opportunity Employer and
  take pride in a diverse workforce! We do not discriminate in recruitment,
  hiring, training, promotion or other employment practices for reasons of race,
  colour, religion, gender, sexual orientation, national origin, age, marital or
  veteran status, medical condition or handicap, disability, or any other legally
  protected status.