Customer Service Representative

#VV89961

Type: Temporary

Your next step in VTTI Cyprus

VTTI Cyprus (VTT Vasiliko, VTTV), is a company in the VTTI Group, one of the world’s leading storage providers for energy and other essential products like chemicals. VTTV is one of the first and largest energy storage and distribution terminals in the Eastern Mediterranean. The infrastructure of the terminal includes 28 tanks with a capacity of 545,000 cubic meters for liquid fuels, and has a privately owned jetty with 4 berths. We are a customer- centric organisation, operating 24/7, all days in order to meet our valued customers’needs.

Are you looking for an opportunity to gain hands-on experience in a dynamic, fast-paced environment?

We are currently looking for a Customer Service Representative to support our Customer Service team, at our terminal, in Vasiliko, Larnaca, for a 1-year contract, with the potential to be extended.

Why choose VTTI?

We provide the world with energy – through our unique people and the services we offer, we open the channels for vital resources to go where they’re most needed, when they’re most needed.

We are part of a critical value chain that enables society to keep moving. We’re relied on to keep the flow of energy constant to heat homes, power cars, and to move the needle on progress the industry needs to make. Our work helps to steady the volatility of the industry ensuring people can always count on us to fuel tomorrow. We take it as our responsibility to look ahead and balance the needs of our customers with those of our planet.

Your role as a Customer Service Representative

The Customer Service Representative is responsible for the daily communication with external parties (e.g. customers, agents, surveyors, customs and other stakeholders) to ensure smooth cargo handling and/or cargo movement and in general operations of the terminal. Ensuring the correct execution of customers’ orders so they can be processed efficiently and effectively in order to achieve a high level of customer satisfaction.

We work in rotating morning and afternoon shifts during weekdays, and rotating on-call schedule out of working hours (including weekends).

Responsibilities

Order Processing and Operations Planning:

• Communication with customers to effectively handle, plan and process orders in the company’s ERP System;
• Collaboration between customers and other parties (surveyors, agents, customs) for efficient planning and order handling;
• Checking orders for accuracy and in accordance with customers’ contracts;
• Verifying the orders in the truck loading system are consistent with the ERP system and reporting is correct;
• Order closing and documents filing;
• Client Invoicing;
• Managing daily operational schedule;

Reporting and CS Procedure handling

• Preparation of monthly inventory reports for customers;
• Preparation of month end stock reconciliations;
• Update and develop work procedures and work instructions;
• Preparation of other reports as required by Customs and Customers

Client Relations

• Maintain excellent relationship with the clients and understanding their business;
• Understand customers’ requirements, accept customer orders or provide alternative logistic solution and translate these requirements into operational orders for smooth and timely execution;
• Able to manage various customer requests and reporting requirements

Other Responsibilities

• Taking into account the capabilities of the infrastructure and other ongoing cargo operations;
• Proactive and organized daily activities and tasks;
• Promote efficiency, confidence, courtesy and high standard of interaction with third parties as well as with internal stakeholders;
• Propose ideas for improvements to the department;
• Dealing with Customs formalities and requirements arising from orders

What we are looking for

• University or College Degree preferably in commerce or business
• 1-2 years of experience, preferably in a Customer Service Role. We will support your growth, tailoring your development and responsibilities to help you thrive,
• -Good knowledge of the English language, both verbal and written
• Good knowledge of Greek language, mainly verbal
• IT literate with good use of Microsoft Office
• Good communication skills
• planning skills
• Ability to work well under pressure
• Ability to multi-task, prioritize, and manage time effectively
• Willingness to work in a rotating morning and afternoon shift schedule during weekdays, and in a rotating on-call schedule out of working hours (including weekends).

What we offer

• 1-year contract with the potential to be renewed, including a competitive remuneration package, shift & on-call premiums
• Commuting allowance
• Medical Insurance
• GESY – contribution of the employee its covered by the employer
• Pension Plan

Enthusiastic?

Are you curious about the possibility to join our growing company? We’d love to meet you and we encourage you to apply or ask a question by sending us an email to [email protected]

All applications will be handled in strict confidence and used for recruitment purposes only.