Guest Relations Officer

#AH87766

Type: Full time

VACANCY

Aphrodite Hills Hotel is seeking to recruit a Guest Relations Officer to join our highly successful Team.

The successful candidate will be responsible of facilitating service to the guests to the set standards and the highest possible guests’ satisfaction.

Qualifications required:

• Minimum of 2 years of experience in similar position
• Excellent knowledge of English language. Additional language will be considered as an advantage
• Excellent communicational & organizational skills, interpersonal relationship with customers and the team
• Self-motivated, punctual and energetic with great listening skills
• Problem solving ability

Duties:

• The Guest Relations Officer must ensure a consistently high standard of customer service following the guidelines and the Standard Operating Procedures of the department.
• To have a complete knowledge of the Resort facilities (Hotel, Golf, Spa, Tennis) and to be able to answer guest queries promptly and in knowledgeably manner.
• Ensure that all customers’ queries, requests and complains are handled in a polite, efficient manner and a high level of customer service is consistently maintained.
• Work closely and assist the Front Office department
• Duty Manager shifts
• Any other duties as reasonably assigned by the Company

A competitive package will be offered to the successful candidate including 13th and 14th salary, health insurance options, meals, internal company special offers, permanent employment with career growth opportunities, provident fund after the completion of the probation period, secured staff parking (underground) and other benefits.

Please send your CV notifying the position you are applying for, for the attention of:

Thekla Kasapi

Human Resources Manager

Tel: 26-829700, Fax: 26-829602

E-mail: [email protected]