Head Therapist, Spa

REQ12732 Head Therapist, Spa (Open)

POSITION SUMMARY:

The Head Therapist, Spa ensures that all guests receive treatments and services in line with Company’s standards of excellence. Treatments may include facials, massage, waxing, manicure, pedicure and / or hair services.

PRIMARY RESPONSIBILITIES:

• Provides a level of service that exceeds all guest expectations by carrying out treatments in a consistent manner and in the time allocated
• Performs all treatments as specified in treatment training and treatment procedures. Responds to all guest requests in a courteous and efficient manner
• Performs training on treatment procedures, techniques and service flows to the therapist team
• Arranges refresher training from time to time whenever the operation is not busy
• Builds and maintains a client base and maintains updated client records at all times
• Provides confident support to the retail area by providing clients with useful home care products and advice
• Works closely with other Business units to ensure Spa & Recreation facilities achieve the highest possible conditions while operating efficiently
• From time to time, the Head Therapist, Spa may be provided with additional tasks to ensure maximum efficiency as well as creating personal growth, duties may include assisting the Spa Managers and also in other sections of the Spa
• Performs treatments for VIPs, medias and important guests invited by PR or marketing team or high management.
• Demonstrates treatments for media events or amu promotion events organized by PR or marketing team
• Performs monthly stock takings and purchase requisitions, while monitoring stock levels
• Maintains all public, common and heart of house in the Spa areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required (including Spa common areas, Treatment Rooms, Salon, Pool and Gym areas)
• Provides turn-around service for treatment rooms in accordance with established procedures and practices
• Collects and keeps record of Spa & Recreation laundry and ensure that it is delivered to the Laundry team
• Monitors the status of all equipment and notifies the Manager, Spa and Supervisor, Spa if there is any maintenance or repair needs required
• Ensures effective and cooperative liaison between Therapists and Receptionists. Acts as a support to colleagues by performing other tasks as necessary, such as reception duties, stock count, unpacking of stock, etc
• Ensures that confidentiality and/or discretion is always maintained regarding guest’s information and activities
• Adheres to all company policies and procedures
• Reports accidents, injuries, unsafe work conditions and / or security issues to the superiors
• Performs other reasonable job duties as assigned by superiors from time to time

QUALIFICATIONS:

Experience

• 3-year or above working experience with minimum 2-year in senior position and with spa experience is a must

Education

• High school diploma
• Relevant Spa / Beauty qualification
• First Aid certifications
• Certification in different massage (including Thai, Lymphatic, Deep, etc.)
• ACSM Level ½ or a formal qualification in a fitness related field.
• Cidesco/ ITEC qualification

Skills / Competencies

• Excellent interpersonal and customer service skills
• Possesses strong organizational and time management skills
• Excellent command of English and Greek with business writing skills
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis

PERPERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

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