IT Coordinator

Are you a proactive IT professional ready to own the smooth operation of IT infrastructure across multiple locations? Do you thrive on providing expert support and coordinating major system upgrades? The opportunity is available for a dedicated IT Coordinator to be the backbone of technology operation!

The IT Coordinator position is full time, based in Athens.

As an IT Coordinator your duties will be the following:

• Maintain and enhance the IT infrastructure and essential software (e.g., Exams software, e-Finance), including generating reports and performing necessary upgrades
• Lead and assist in the coordination and execution of all global software upgrades and hardware replacement initiatives
• Provide essential, continuous technical assistance for significant Computer-Based Exams (CB Exams) like INSPERA, IELTS, Digital Cambridge, TestReach, APTIS (weekly), and ACCA (quarterly) at various offsite locations, maintaining strong communication with relevant IT team
• Maintain accurate IT hardware and software inventory, ensuring full compliance with all licensing requirements
• Daily updates of the HAM Database are required
• Manage IT procurement and supervise external IT contractors and suppliers to ensure effective service delivery
• Provide comprehensive support to all IT users and manage the configuration, maintenance, and complex setup of Teaching Centre equipment
• Set up and maintain IT systems in Athens, Thessaloniki, and Nicosia (Cyprus), including Alternative Incident Centres, strictly observing all Corporate IT and security guidelines
• Provide ongoing support and management for four major SharePoint sites across Greece and Cyprus

In order for your profile to match this IT Coordinator you need to have the following:

• Proven experience in maintaining and developing IT infrastructure and software in a professional environment
• Solid technical understanding and practical experience with various exam software and systems (experience with specific platforms like ESP, INSPERA, IELTS, or TestReach is highly desirable)
• Strong knowledge of IT procurement processes and experience supervising external contractors
• Demonstrated ability to adhere to strict corporate IT/security guidelines and standards
• Excellent user support skills with a customer-focused approach
• A willingness to work overtime and on weekends during peak exam periods and system upgrades

The company offers the following benefits for the IT Coordinator position:

• Attractive remuneration package
• Participation in new IT  projects
• Collaboration with cross-functional teams
• Central Athens location, nearby metro station
• Stable work environment