IT Specialist

Company Description

We believe the power of risk-driven investing can help anyone achieve a better life. And we’re here to make this potential a reality for an emerging global generation.

We provide individuals in the world’s fast-developing economies with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.

Our story goes back to the first days of online Forex trading – a pioneer of the Metatrader platform, Alpari, expanded rapidly in the world’s emerging markets and was joined in 2011 by our sister brand, FXTM. Now, we are adding further brands to our portfolio. Together, both brands have built a leading global presence in online trading serving over two million clients in 150 countries from regulated centres across four continents.

Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Job Description

• Provide Level 2 technical support for Microsoft 365 products including Exchange Online, SharePoint Online, Teams, OneDrive, and related services.
• Troubleshoot and resolve complex issues related to user accounts, permissions, mail flow, collaboration tools, and security configurations.
• Perform user account management, license assignments, and group management within Microsoft 365 Admin Centre and Azure Active Directory.
• Monitor system health, service incidents, and outages; communicate status updates to stakeholders.
• Document troubleshooting steps, configuration changes, and solutions in the knowledge base.
• Support integration of Microsoft 365 with other business applications and tools.
• Provide support and maintenance for general office IT equipment such as desktops, laptops, printers, scanners, and VoIP phones.
• Assist with setup, troubleshooting, and maintenance of network devices and peripherals.
• Collaborate with IT infrastructure teams to ensure high availability and performance of network services.
• Maintain inventory and documentation related to IT assets and configurations.

Qualifications

• College diploma or University degree in Computer Studies, Computer Science, Computer Engineering or other engineering disciplines.
• Proven experience as a Level 2 IT Specialist or similar role with hands-on Microsoft 365 administration.
• Strong understanding of Microsoft 365 suite: Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
• Experience with PowerShell scripting for Microsoft 365 management is highly desirable.
• Familiarity with security, compliance, and governance features within Microsoft 365.
• Experience supporting office IT equipment including desktops, printers, and network devices.
• Basic to intermediate experience with Windows Server administration, virtualization, and backup solutions.
• Solid troubleshooting and problem-solving skills.
• Good communication and interpersonal skills, capable of working with technical and non-technical users.
• Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Server+, or equivalent) preferred.
• Experience with ticketing systems and ITSM processes.
• Knowledge of networking fundamentals, identity management, and cloud infrastructure.
• Experience working with Apple devices (MacOS, iOS, iPadOS)

Additional Information

• Discretionary performance related bonus
• Personalised Flex-Benefits
• A focus on your wellbeing, including talks and access to self-development tools.
• Medical insurance for employees

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