Junior IT Support Technician

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Junior IT Support Technician, you will be part of our fast-growing IT department. You will work closely with other teams while also serving as the primary point of contact for support requests and error reports from employees.

Responsibilities

• Set up new user accounts and machines
• Install and maintain hardware/software components on user PCs
• Keep operating systems and software updated and patched to maintain user-level security
• Replace defective hardware or systems when needed
• Act as the first point of contact for error reporting and end-user support
• Assist users in operating software and computer equipment
• Maintain an up-to-date inventory of software and hardware
• Collaborate with the network team to manage Telephony systems
• Maintain IoT devices (e.g., video conferencing systems, printers, etc.)
• Work with other teams to troubleshoot and resolve system/network issues
• Record and update IT support tickets in the Jira Ticketing System
• Manage the company’s physical access control system
• Update and review technical documentation
• Carry out other tasks as assigned occasionally

Requirements

• University degree in Computer Science or a related IT field
• Excellent English language skills
• At least one year of experience in a similar role
• Familiarity with Microsoft Windows operating systems (MacOS knowledge is a plus)
• Basic understanding of computer hardware
• Knowledge of Windows Active Directory
• Good knowledge of Office365 and Google Workspace applications

Our benefits

• Medical insurance;
• Provident fund;
• In-house gym with a personal trainer;
• Free daily lunch catering, snacks, and beverages;
• Company discount card for various products & services;
• 21 days of annual leave and 10 days of sick leave annually;
• Shuttle bus service from Limassol;
• Birthday certificate program.

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