Service Delivery Manager – Cyprus

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world. 

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

• Own all activities around Production environment in scope of post-production support service;
• Be a key expert in the support area, provide guidance and help to other team members as required;
• Be the main contact point for internal (within company’s organization) and external (customer IT and business teams) escalations;
• Build good relationship with customer;
• Make sure all customer requests are promptly handled and resolved for continuous, courteous and professional support coverage;
• Act as a customer advocate across all departments within Netcracker;

Experience and Requirements:

• 4+ years progressive experience in the technical/client/application support fields, requiring solid technical skills
• Ownership, excellent communication skills and interpersonal skills
• Ability to assume a leadership role; owning the job; team player; constant focus on results
• Strong troubleshooting and problem-solving skills; quick learner
• Consistently sound level of judgment and professional conduct
• Ability to multi-task, work under pressure, meet challenging deadlines
• Knowledge of SW development/implementation methodology (Agile, Waterfall)
• Spoken and written English (Spanish, German, Italian, French and Portuguese will be considered as advantage);
• Willingness and ability to travel
• Knowledge in OSS/BSS solutions, experience in business transformations program
• Enterprise software, telecommunications or call center background
• Knowledge/experience in the following concepts and technologies: NFV, SDN, Cassandra, Ignite, Kafka, REST API, Microservices, Machine Learning
• Ability to read Java code and query Oracle DB would be a plus.

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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