Support Specialist, Hotel Systems

Melco Resorts


REQ12685 Support Specialist, Hotel Systems (Open)

POSITION SUMMARY:

The Support Specialist, Hotel Systems works as a part of the IT operations team to perform the project implementation and daily operations support of the Hotel and Non-Gaming Systems. This position will perform general system configuration, L2 Support, optimization of all Non-Gaming Systems and troubleshooting of the day to day operations. The candidate is expected to demonstrate technical lead, adaptability, and leadership.

PRIMARY RESPONSIBILITIES:

  • Provides 24×7 L2 IT Support to all Non-Gaming Systems for all Cyprus properties
  • Performs daily monitoring, analysis, and administration of the Non-Gaming Systems
  • Administers and provides support to all Non-Gaming Systems including but not limited to: POS, PMS, CMS, CRM
  • Follows and maintains standards and practices on documentation and operation
  • Performs hands-on trouble shooting, setup and configuration of Non-Gaming Systems
  • Regularly provides system status reports
  • Creates Manuals and SOPS
  • Trains and educates L1 Technicians
  • Perform system administration and maintenance

QUALIFICATIONS:

Experience

  • 2+ years of experience in Gaming/Hospitality environment with 2 years of system administration 
  • Hospitality industry exposure is an advantage

Education:

  • Bachelor’s Degree or equivalent relevant qualifications

Skills / Competencies

  • Good interpersonal skills
  • Outstanding ability to interact and communicate with all levels of end users
  • Outstanding ability to organize and prioritize technical services requests
  • Outstanding ability to diagnose technical problems and quickly find solutions with very little direction
  • Outstanding ability to quickly learn new technologies.
  • Experience with ServiceNow module suite and reporting capabilities
  • Excellent technical, analytical, problem resolution, interpersonal and communication skills
  • Excellent ability to work as a part of a team
  • Self-motivated and able to work under pressure
  • Good problem solving skills to identify and resolve priority issues
  • Able to communicate with all level of users

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