Technical Account Manager

Company Description

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses.

Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry’s leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Are you ready for an adventure? Playtech’s Sports Unit is looking for an organised, customer service oriented Technical Account Manager.

Press play, and let’s design future technology together!

Job Description

Your Influential Mission: You Will…

• Liaise with customers to:
  • Prioritise development and support backlogs.
  • Formalise customer requests and capture deliverables.
  • Communicate delivery timeframes.
  • Support the customer’s operational teams by sharing product knowledge.
  • Serve as an escalation point for high priority, business-affecting software issues.
• Liaise with internal stakeholders to support the licensee’s ongoing operations and new feature/change requests. This includes:
  • Commercial Teams.
  • Development Teams.
  • QA Teams.
  • Playtech (IMS/Portal) TAMs.
  • Account Managers.
  • Senior Management.
• Refine feature specifications with internal product managers and development teams.
• Track customer requests through the development and QA lifecycle, maintaining scope and functional adherence to key deliverables.
• Support internal and external customers during licensee launches and the delivery of roadmap-projects. Most crucially,
  • Provide training and education to the end users of the software
  • Support operational setup
  • Support UAT processes
• Maintain knowledge within the organisation, through documentation and/or training.

Qualifications

Components for Success: You have…

• Ability to prioritize and deliver results.
• Ability to manage multiple projects.
• Great customer service skills.
• Transparent working practices.

You’ll Get Extra Points for…

• Prior experience of serving within a product, account management or delivery capacity at a software development company.
• Sports and sports-betting product knowledge.
• Prior experience within the gaming industry.

Additional Information

SPORTS UNIT

Playtech Sports specialises in the provision of online betting and gaming software to UK and global service providers. Headquartered in London and founded in 2005, our GenBet product provides operators with a robust and secure central customer management platform onto which any number of products can be added and managed. Sportsbook, Lottery, Pool Betting and Fixed-Odds Games modules allow the operator to tailor their online service whilst a comprehensive back office and reporting suite provides powerful tools for event and market management. Playtech Sports has been a part of Playtech since January 2012, meaning that existing and future customers now benefit from the industry leading GenBet product suite, delivered on Playtech’s comprehensive IMS (information management solution).

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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