Wellness & SPA Receptionist

#AS90109

Type: Full time

Join Our Team as Wellness & SPA Receptionist at Ararat Signature Collection!

Key Responsibilities:

• Warmly greet all guests upon arrival and departure in a professional and courteous manner.

• Answer phone calls, emails, and in-person inquiries regarding Wellness & SPA services, pricing, and availability.

• Guide guests towards the best choice according to expressed need/goal.

• Schedule, modify, and confirm appointments using spa booking software.

• Process payments, issue receipts, and maintain accurate records of all transactions.

• Coordinate with Wellness & SPA team members to ensure smooth service delivery.

• Handle guest concerns or complaints promptly and escalate issues to the Wellness Manager when necessary.

• Promote retail products

• Create a monthly Professional and Retail products inventory report.

• Prepare a weekly and monthly KPI / Executive wellness reports and statistics.

• Uphold the Wellness & SPA hygiene, safety, and confidentiality standards at all times.

Qualifications:

• High school diploma or equivalent required.

• Previous experience in a receptionist, front desk, or customer service role (spa, salon, or hospitality preferred).

• Proficiency in appointment scheduling software is a plus.

• Excellent communication, interpersonal, and multitasking skills.

• Strong attention to detail and a professional appearance.

• Ability to remain calm and friendly under pressure.

• Flexible availability, including weekends and holidays.

Preferred Qualifications:

• Experience working in a luxury or wellness-focused environment.

• Fluent in English and multilingual abilities are a plus.

Work Environment:

• Fast-paced, customer-facing environment.

• May involve standing for extended periods.

• Uniform or dress code compliance required.

Benefits:

· An attractive remuneration package based on qualifications and experience

· 13th salary

· Career Progression Opportunities

· Comprehensive staff training and induction programs

· High profile hospitality company equal to 5* Luxury Hotels

· Group-wide professional development opportunities

· Free daily meals

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to [email protected].

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.

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