The UMFA Visitor Services Supervisor position is a great opportunity for those looking to further their experience in the museum world and to become more familiar with the internal workings of the art museum. The successful candidate is responsible for delivering excellent customer service, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction, and enhancing the visitor experience.
The Visitor Services Supervisor hires, trains, and manages the front desk staff. The Supervisor sets standards and possesses exceptional customer service and management skills.
Responsibilities
- Provide resources, information, and orientation materials to visitors and provide visitors with an excellent Museum experience.
- Directly manages the visitor services staff, including hiring and training employees, appraising performance, rewarding and disciplining employees, and resolving problems.
- Manage and update online ticketing.
- Assess, develop, and implement departmental trainings and familiarization of the ticketing system.
- Serve as a department representative in addressing issues and questions related to visitor services, which may include representing the department on various committees.
- Work and coordinate with other Museum departments.
- *This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications
Bachelor’s degree in a related field plus two years of related experience or equivalency. Demonstrated human relations and effective communication skills also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
A successful candidate possesses exceptional customer service and management skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability are necessary.
- Previous supervisory experience in retail or another customer driven environment.
- Prior experience working in as an arts educator or general museum practice.
- Experience in hospitality industry.
- Supervisory experience.
- Ability to work both alone and as a team and be a self-starter.
- Multilingual/Bilingual abilities are a plus.
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