Newport Aquarium Social Sales Manager

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections and constantly improving – give us purpose and guidance.

SUMMARY:
The Social Sales Manager prospects and books new business in the social segment: weddings, rehearsal dinners, proms, greek and non-profit events, as well as school, scouts, faith and sports ticketing programs. The position requires a dedicated individual who will take direction from the General Sales Manager in carrying out the duties of the position. Additional duties include building and maintaining relationships with community partners and wedding vendors to gain additional sales leads and fill pipeline. Extensive phone work required. Superior selling, prospecting and problem-solving skills are needed. Excellent verbal and written communication skills required. Fast paced, highly rewarding position for the right person. Ability to work weekends and nights as needed.

Required Skills

MAJOR DUTIES AND RESPONSIBILITIES:
Meet and exceed quarterly and annual event and ticket revenue goals

Plan and sell unique, memorable and fun events to achieve high levels of customer satisfaction

Maximize revenue through up-selling, creative event planning, and suggestive selling

Conduct inside and outside sales calls including client tours

Optimize the sales funnel in order to maximize the conversion of prospects to qualified leads to booked events

Maintain and develop accurate customer and prospect database

Identify and develop group and event leads through prospecting, cold calling and approved networking activities

Respond to all event inquiries (online and phone) within one business day

Achieve high levels of customer loyalty and retention through customer relationship management activities

Attend, network, and give presentations at wedding shows and other community activities to promote the business

Prepare event contracts and proposals

Conduct and manage appropriate follow up to events to include letters, thank you cards and surveys

Plan and execute spring/fall wedding shows held on-site

Know and keep records on the competition, their products, prices, and selling strategies

Communicate regularly and effectively with sales team associates and other internal departments

Attend weekly sales meeting

Other duties as assigned

Required Experience

QUALIFICATIONS:
College Degree in applicable field or equivalent experience required

Minimum of 2 years of event or hospitality selling experience

Previous experience working social events desired

Solid analytical skills

Successful track record in problem solving and negotiation skills, with special emphasis on closing the sale

Ability to multi-task in a fast-paced environment, with focused attention to detail

Strong understanding of customer and market dynamics and requirements

Must be a team player, ready to help whenever and wherever needed

Solid skills and previous experience with web-based contact management programs

Proficient in Microsoft Office (including Outlook)

REQUIREMENTS:
Successful completion of pre-employment background check

Physical strength, including the ability to lift up to 20 pounds

Immunocompetence (possible exposure to infections and parasitic disease).

YOU CAN EXPECT:
You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

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