PC Systems Analyst

Posting Number C00107P

Quick Link for Position https://jobs.uafs.edu/postings/1855

Working Title PC Systems Analyst

Position Number

Department Technology Services Administration

About the University

For more than 6,000 students each semester, the University of Arkansas – Fort Smith offers a dynamic and diverse learning community with a student-centered approach focused on the success of the individual. Small class sizes combine with innovative, hands-on learning and research experiences alongside expert faculty to ensure students receive a future-focused education at the most affordable tuition rate in the state. The university has undergone significant changes since its founding in 1928 and now offers 51 bachelor’s and associate degrees, two master’s degrees, and 36 certificate programs, all aimed at preparing students for success in the global workforce. UAFS is one of 21 academic institutions and affiliates governed by the University of Arkansas System.

The second-largest city in the state, Fort Smith is located on the Arkansas-Oklahoma border in the heart of the Arkansas River Valley. Established in 1817 as a frontier military post, Fort Smith is now a vibrant and growing city featuring a variety of cultural activities and entertainment options, including a thriving downtown arts and entertainment district. Outdoors enthusiasts will appreciate the Natural State’s plentiful trails, mountains, forests, parks, and waterways, both within city limits and throughout the surrounding area. The city is also within easy driving distance of Tulsa, Kansas City, Dallas, Oklahoma City, Little Rock, and Memphis.

The UAFS campus is comprised of 77 buildings and facilities located on 170 beautifully manicured acres and crowned with the Donald W. Reynolds Campus Plaza, Tower, and Campus Green. Students who choose to live on campus may do so in one of two residence hall complexes, complete with a full-service dining center, or the on-campus apartment complex for married students and upperclassmen. Campus involvement is encouraged by participation in more than 100 registered student organizations, which includes academic societies, a dynamic Greek life system, intramural sports, and cultural/special interest groups. The UAFS Lions compete in NCAA Division II Lonestar Conference in men’s baseball, women’s volleyball, and men’s and women’s basketball, golf, cross country, and tennis.

About the College / Department

Position Summary

The PC Systems Analyst is responsible for performing tasks directly related to the support of computers, printers, networking, and audio visual equipment, software, and end-user problems. This position reports to the Manager, Customer Support.

Summary of Job Duties

• Performs installation, maintenance, and repair of computers and other related equipment for student labs. This occurs daily.
• Performs installation, maintenance, and repair of computers and other related equipment for staff and faculty. This occurs daily.
• Performs installation and maintenance of audio visual equipment. This occurs as needed.
• Performs installation, maintenance, and repair of software (operating system and application) on campus workstations, and on PC Systems related servers. This occurs daily.
• Performs installation, maintenance, and repair of computer peripherals, printers, and other related devices. This occurs daily.
• Provides technical software and hardware support on technology related incidents. This occurs daily.
• Inventories technology-related equipment and assists Service Desk personnel in maintaining hardware and problem reporting database. This occurs as needed.
• Performs other related tasks such as moving of boxes and equipment, office moves, and new hardware installations. This occurs as needed.
• Keeps informed of new software releases and plans for their distribution. This occurs as needed.
• Works with other department members to specify hardware and software components for purchase. This occurs as needed.
• Has a thorough knowledge of network administration and components of campus network. This occurs as needed.
• Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to subordinates.
• Requires consistent on-time attendance.
• Other duties as assigned.

Minimum Qualifications

Minimum qualifications include a bachelor’s degree in computer hardware and software support or a closely related field.

Applicants having an associate degree in computer hardware and software support or a related field (or equivalent hours) and four+ years of related experience will also be considered.

Other job related education and/or experience may be substituted for all or part of these basic requirements upon approval.

License(s)/Certifications

Preferred Qualifications

Knowledge, Skills, and Abilities

• Knowledge of computer hardware and software.
• Knowledge of computer system repair requirements.
• Ability to plan and coordinate projects.
• Ability to install, implement and maintain computer applications.
• Ability to provide technical assistance to users.
• Knowledge of Microsoft Windows 10, Active Directory Administration, and networking is essential.
• Ability and willingness to become proficient in new software packages quickly.
• Ability to work with a minimum of supervision.
• Ability to communicate well both verbally and in writing.

Special Job Dimensions

Extended hours and on-call duty occasionally required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Lifting, carting, pushing or pulling heavy objects up to 50 pounds occasionally required. Must be able to work on ladders. Must be able to work effectively under pressure in a busy and demanding environment.

Work Schedule

M-F, 8:00 am – 5:00 pm

Salary Salary commensurate with education and experience.

Benefits

Competitive benefits package.

Background Check / Pre-Employment Screening

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non- discriminatory manner consistent with state and federal law.

Does this position require a background check? Criminal Background Check, Financial History Background Check, and Motor Vehicle Registry (MVR) Check

Open Date 05/17/2021

Close Date 05/27/2021

Open Until Filled No

Special Instructions to Applicants

Anticipated start date 06/14/2021

EEO Statement

The University of Arkansas – Fort Smith is an equal opportunity, affirmative action institution, dedicated to attracting and supporting diverse student, faculty, and staff populations. The University welcomes applications without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.