Shipping Claims Clerk

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

Position Summary:
The primary responsibilities of the Shipping Claims Clerk is to handle all administration for carrier claims and other related tasks for missing or lost deliveries.

Core Activities:

• Evaluate claims as assigned, determine the best approach for resolution and execute this approach.
• Enter claim into appropriate carrier software/system (FedEx, USPS, UPS).
• Track submitted claims.
• Provide accurate and detailed reporting as required to the customer service team, customer, and/or sales representative.
• Demonstrate the ability to successfully obtain recoveries from responsible parties in a timely manner.
• Accurately document each claim and file appropriately.
• Serve as a single point-of-contact in the warranty department for all shipping escalations.

Minimum Qualifications:

• 2-3 years’ experience in a similar role.
• Previous customer service or customer-facing role is a plus.
• Must be able to handle multiple tasks and work in a fast paced, team environment.
• Demonstrate strong organization and detail skill.
• Must speak and read English.
• Computer knowledge and skills to include Word, Excel, and Transactional ERP business systems.
• Must be able to spend long periods of time working at a computer.

Expectations within first 90 days in the role:

• First 30 days: Complete all onboarding and training courses. Ensure fundamental understanding of the position and department business processes.
• First 60 days: Understand the high-level flow of products and processes. Build working relationship with office coworkers.
• First 90 days: Demonstrate ability to navigate operating systems. Be able to take on assignments and tasks on your own.

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.