VIP Concierge

POSITION: VIP CONCIERGE

DEPARTMENT: HOSPITALITY

REPORTS TO: DIRECTOR OF SALES

FLSA STATUS: HOURLY/NON-EXEMPT; SEASONAL / PART-TIME

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the VIP Concierge for ASM Global/The Greek Theatre. Responsible for supporting the Director of Sales in an event operation role. Provides the necessary support to make the entire Sales Department function in an efficient and effective manner at events. This position will greet and assist guests in VIP areas at events including answering questions that arise. This position represents the facility with outstanding friendly custom service. This position will also report problems or concerns to appropriate department.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Make sure that the Box Suites & VIP Lounge are set up according to seating plan provided by Director of Sales.

Hosts a VIP space for the event; check credentials for that area.

Assist in creating the VIP Experience for clients.

Physically move chairs and tables in the Box Suites.

Receive all guests with outstanding friendly customer service.

Answer general questions about the theatre and provide assistance when needed.

All other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must be 18 to apply. Received High school diploma or GED; and at least six (6) months customer service experience preferred. College Degree Desired. Entertainment Industry experience a plus!

Skills and Abilities

Ability to speak and understand English

Must be able to work in a fast paced diverse environment

Convey strong verbal & interpersonal skills

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Remain flexible and adjust to situations as they occur.

Must be able to work irregular hours including nights, weekend and/or holidays as needed.

Must be able to stand and/or walk for hours at a time.

Ability to deal tactfully in stressful situations and stay calm under pressure.

Professional presentation, appearance and work ethic

Spanish speaking is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position is not substantially exposed to adverse conditions other than loud sound for some events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply at- https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000716733806#/

Edva Rivas

ASM Global / The Greek Theatre

2700 North Vermont Avenue

Los Angeles, CA 90027

Applicants that need reasonable accommodations to complete the application process may contact (323) 606-8441.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.